Job Overview
Location
London
Job Type
Full-time
Category
HR & Recruiting
Date Posted
July 14, 2026
Full Job Description
đź“‹ Description
- • At Harvey, we’re transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
- • This is a rare chance to help build a generational company at a true inflection point with 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support.
- • Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence.
- • We live by three values: Decisiveness, Simplicity, and Job's Not Finished.
- • In this role, you will report to the Head of Trust and serve as the primary leader for the Customer Trust function.
- • You will build and lead a high-performing team across time zones (US, UK, and beyond) to address customer security inquiries, support our Go-To-Market (GTM) team with accurate and timely responses, and elevate our overall security posture.
- • You will operate at the intersection of technical security, customer success, audit, and AI innovation, leveraging Harvey’s own tools to improve the speed, automation, and accuracy of our responses.
- • This is a unique opportunity to shape the customer trust narrative, manage our Trust Center, and empower Harvey to win complex deals.
- • You will act as the primary technical point of contact for our Go-To-Market (GTM) team and customers regarding security questions.
- • You will leverage AI and Harvey’s internal tools to continuously improve the efficiency and accuracy of our response process.
- • You will establish and report on key performance indicators (KPIs) for the Customer Trust function.
- • You will manage our Trust Center, create and maintain a high-quality security and regulatory knowledge base, and help develop thought leadership supporting our GTM teams to handle complex security discussions.
- • You will partner closely with Product Security, Legal, and GTM/Sales to align on security positioning, product roadmaps, and evolving customer requirements.
🎯 Requirements
- • 7+ years of experience in Information Security, Customer Trust, Technical Program Management, or Management Consulting, with a proven track record of defining and building compliance programs rather than just maintaining them.
- • Audit Experience: A background in audit and compliance (e.g., SOC2, ISO 27001).
- • Exceptional customer/client service skills.
- • 1-2+ years of experience leveraging AI models or automation to drive program efficiencies.
- • Strong analytical skills with a focus on metrics.
- • Comfort with ambiguity and a high level of patience and the ability to remain calm and decisive under pressure.
🏖️ Benefits
- • Competitive salary and benefits package.
- • Opportunity to work with a world-class team and contribute to a generational company.
- • Professional growth and development opportunities.
- • Flexible working hours and remote work options.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Harvey AI Inc.
Harvey AI Inc. provides a generative artificial-intelligence platform engineered specifically for the legal profession. The software integrates with law-firm workflows to automate contract drafting, review, due-diligence and regulatory research, producing lawyer-quality language grounded in up-to-date statutes and precedents. Harvey combines large language models trained on legal corpora with secure, private-cloud deployment and firm-specific fine-tuning to maintain confidentiality and compliance. Clients range from global law firms to in-house legal departments seeking efficiency gains without compromising accuracy or security. The company was founded in 2022 and is headquartered in San Francisco, California.
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