Technical Program Manager (Hardware Deployment) - Contract

Pano AI Inc.

Job Overview

Location

Sydney

Job Type

Contract

Full Job Description

📋 Description

• Lead end-to-end execution of Pano AI’s hardware camera deployment programs from initial planning through installation and full operational launch.
• Perform on-site installations of ultra-high-definition 360-degree camera systems and supporting equipment at customer locations, ensuring proper configuration and operational readiness.
• Conduct scheduled and reactive on-site maintenance visits to inspect, service, and repair hardware and software issues, collaborating with engineering teams to identify root causes and drive resolutions.
• Develop and manage detailed program and field schedules, including installation timelines, maintenance windows, and technician dispatch logistics, while identifying risks and escalating mitigation strategies.
• Partner cross-functionally with Site Development, Field Operations, Sales, and Customer Success teams to align on deployment priorities and ensure seamless execution.
• Engage directly with customers to communicate deployment progress, align on technical requirements, and support satisfaction throughout the lifecycle.
• Assist in defining station coverage plans based on customer needs, geographic constraints, and operational considerations.
• Provide rotating on-call support to respond to critical field issues and system outages, with the ability to mobilize immediately for on-site intervention.
• Identify and implement workflow improvements using existing operational tools and systems to increase efficiency and reduce deployment delays.
• Roll up your sleeves to support hands-on field execution, unblocking critical path issues and ensuring timely delivery of camera systems.
• Travel 40–60% of the time to perform field work, including installations, maintenance, and emergency response across customer sites in Australia and potentially other regions.
• Maintain accurate documentation of deployment activities, maintenance logs, and operational procedures to support compliance and continuous improvement.
• Work within a hybrid-remote structure, coordinating between headquarters in San Francisco and field operations across multiple Australian states.
• Contribute to the company’s mission of accelerating wildfire detection by ensuring rapid, reliable deployment of AI-powered camera networks that provide real-time threat intelligence.

🎯 Requirements

• 5+ years of experience in Technical Program Management, Field Operations, or a related role in a cross-functional environment
• Experience supporting hardware/software integrated programs through deployment and operations
• Technical aptitude to partner with engineering teams and perform hands-on troubleshooting in the field
• Comfort working cross-functionally with operations, sales, and customer-facing teams
• Clear communication skills with the ability to provide updates to stakeholders and customers
• Willingness to travel 40–60% and engage in hands-on field work, including maintenance and on-call support rotations

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage
• Matching 401(k) plan
• Flexible paid time off
• Stock options for full-time roles

Skills & Technologies

Remote

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Pano AI Inc.

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About Pano AI Inc.

Pano AI is a technology company focused on revolutionizing the insurance industry through advanced aerial imagery and artificial intelligence. They provide high-resolution aerial imagery and AI-powered analytics to help insurers assess property damage more accurately and efficiently, particularly after natural disasters like hurricanes and wildfires. Their platform enables faster claims processing, improved risk assessment, and better underwriting decisions. By leveraging cutting-edge drone technology and machine learning, Pano AI aims to streamline the claims lifecycle, reduce operational costs for insurers, and provide a more transparent and responsive experience for policyholders.

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