Job Overview
Location
US Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
July 4, 2026
Full Job Description
📋 Description
- • Lead MeridianLink’s technical documentation strategy and manage a team of technical writers, setting direction for content across the lending platform suite.
- • Contribute hands-on to the authoring of complex administrator and user guides, modeling high-quality writing standards and mentoring writers on high-stakes content.
- • Design and implement content structure, taxonomy, and information architecture to ensure consistency, clarity, and discoverability across all product documentation.
- • Build and maintain authoring infrastructure including implementation and management of enterprise tools such as MadCap Flare, Paligo, or equivalent, including template design, project setup, and publishing workflows.
- • Partner with product and engineering teams to define documentation scope, requirements, and release timing, ensuring alignment with product launch cycles.
- • Oversee the end-to-end documentation release process, coordinating with engineering and product teams to synchronize updates with software deployments.
- • Collaborate with customer support and customer success teams to develop a unified customer-facing content strategy that integrates technical documentation, FAQs, knowledge bases, and training materials.
- • Define and enforce documentation standards, including a company-wide style guide, review cadence, and quality gates to ensure accuracy and uniformity.
- • Manage the technical writing team through hiring, mentoring, workload allocation, and performance evaluations, fostering professional growth and ownership among writers.
- • Analyze user feedback, support tickets, and usage data to identify content gaps, prioritize improvements, and drive continuous enhancement of documentation quality.
- • Implement systematic approaches to replace ad-hoc documentation processes, introducing structured workflows, metadata tagging, and content reuse strategies.
- • Leverage AI tools to generate initial content drafts and automate repetitive tasks, improving efficiency while maintaining editorial control and quality.
- • Ensure all documentation meets accessibility and compliance standards for enterprise financial technology products.
- • Serve as the primary advocate for user-centered documentation, translating complex technical features into clear, actionable guidance for diverse customer audiences.
- • Maintain up-to-date knowledge of industry best practices in technical communication and adapt strategies to evolving product complexity and customer needs.
🎯 Requirements
- • 7+ years in technical writing; 3+ years managing writers at a SaaS company
- • Hands-on experience authoring large, complex administrator and user guides (single products or product families)
- • Hands-on implementation experience with enterprise authoring tools (MadCap Flare, Paligo, or equivalent) as well as knowledge bases; ability to set up projects, templates, and publishing workflows
- • Experience designing documentation structure and information architecture for multiple products or a large product suite
- • Demonstrated ability to move teams from ad-hoc to systematic approaches (process definition, taxonomy, tooling)
- • Experience using AI tools to generate content drafts and automate processes
🏖️ Benefits
- • Remote work flexibility across the United States
- • Opportunity to shape technical communications strategy across a growing fintech platform
- • Collaborative environment with product, engineering, and customer success teams
- • Professional growth through leadership of a technical writing team
Skills & Technologies
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About MeridianLink, Inc.
MeridianLink provides cloud-based software for banks, credit unions, and mortgage lenders to manage loan origination, account opening, credit reporting, and deposit products. The platform automates underwriting workflows, integrates with credit bureaus and core banking systems, and offers analytics for risk management and regulatory compliance. Customers use the APIs and configurable modules to streamline consumer, small-business, and mortgage lending operations while ensuring data security and audit standards.
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