Job Overview
Location
Boston
Job Type
Full-time
Category
Product Management
Date Posted
May 26, 2026
Full Job Description
đź“‹ Description
- • Serve as the first point of contact for scientists in academic, biotech, and pharmaceutical labs, providing Tier 1-2 technical support for sequencing services via email and phone.
- • Respond to customer inquiries with speed, professionalism, and empathy, balancing urgency with accuracy in all communications.
- • Interpret scientific information from customers to identify their needs and determine the most effective solutions for sequencing-related technical issues.
- • Monitor sequencing process outputs and troubleshoot inconsistencies to ensure high-quality data delivery and adherence to quality standards.
- • Utilize internal systems with meticulous attention to detail to resolve customer inquiries rapidly and accurately.
- • Escalate complex technical issues to laboratory technicians, bioinformatics specialists, and software teams, facilitating clear cross-functional collaboration.
- • Maintain precise and comprehensive records of all customer interactions and support cases within the company’s CRM system.
- • Provide actionable feedback to improve customer workflows, internal documentation, and overall user experience based on direct customer interactions.
- • Support the expansion of Plasmidsaurus’ genomics services by helping customers navigate new offerings such as RNA-seq and other next-generation sequencing platforms.
- • Work within a hybrid schedule: in-office on Mondays, Wednesdays, and Fridays at the Boston/Cambridge, MA location.
- • Adhere to standard working hours of 8am to 4pm EST, Monday through Friday, with occasional, infrequent weekend coverage as needed.
- • Collaborate with internal teams to ensure seamless customer experiences across sequencing, bioinformatics, and software platforms.
- • Contribute to a fast-paced startup environment by proactively identifying opportunities to prevent recurring issues and enhance system efficiency.
- • Uphold the company’s mission to accelerate scientific discovery by enabling researchers with faster, simpler, and more affordable access to genomic data.
🎯 Requirements
- • Bachelor’s degree in Biology, Genetics, Molecular Biology, or a related field
- • Experience in DNA sequencing, genomics, or molecular biology techniques
- • Experience interacting with customers or users as the first point of contact, ideally handling high-volume requests
- • Strong critical thinking, problem-solving, and analytical skills
- • Excellent written and verbal communication and customer service skills
- • Ability to prioritize tasks and communicate efficiently in a fast-paced environment
🏖️ Benefits
- • Hybrid work model with in-office days on Mondays, Wednesdays, and Fridays in Boston/Cambridge, MA
- • Standard 8am–4pm EST Monday–Friday schedule with occasional weekend coverage
- • Opportunity to work at the forefront of genomics innovation with Nobel laureates and Fortune 100 clients
- • Collaborative, inclusive startup environment that values learning and diverse perspectives
- • Role in a mission-driven company accelerating cures and promoting a healthier planet through scalable sequencing technology
- • Equal opportunity employer with accommodations available upon request
Skills & Technologies
About Plasmidsaurus LLC
Plasmidsaurus performs next-generation sequencing of plasmid DNA and constructs for researchers in academia and industry. The company offers a mail-in service that delivers Illumina long-read data and automated reports covering sequence verification, variant detection, and vector maps. Typical customers include molecular biology labs, gene therapy developers, and biotechnology companies needing rapid QC of plasmids, gRNA, or viral vectors. Founded in 2021 and headquartered in Berkeley, California, the company operates a CLIA-licensed laboratory and has sequenced tens of thousands of constructs to support cloning workflows, publication-grade data, and regulatory submissions.
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