Technical Services Analyst

SEON Technologies Ltd.

Job Overview

Location

Austin

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Services Analyst at SEON Technologies Ltd., you will serve as a critical frontline support professional within the global Customer Success team, directly contributing to the company’s mission of preventing fraud and protecting revenue for thousands of businesses worldwide. Your role ensures customers—from startups to enterprise—receive timely, expert assistance to maximize the value of SEON’s fraud prevention platform, especially during overnight hours when global demand peaks.
• You will be the primary point of contact for customers across multiple communication channels, taking ownership of technical inquiries from initial contact through resolution. This includes troubleshooting platform, API, and configuration issues with methodical problem-solving, documenting cases in the ITSM system, updating the knowledge base, and collaborating with Product, Engineering, and Infrastructure teams to resolve complex challenges. You’ll also support customer onboarding, train new team members, and proactively communicate updates to maintain transparency and trust.
• SEON operates as a trusted command center for fraud prevention and AML compliance, leveraging 900+ real-time, first-party data signals to enrich customer profiles and flag suspicious behavior. With over 5,000 global customers and a proven track record of preventing over $200 billion in fraudulent activity, the company is rapidly growing through partnerships with industry leaders like Revolut, Wise, and Bilt. Your work directly supports this mission by ensuring platform reliability and customer success across time zones.
• This role offers significant opportunities for professional growth, including deepening technical expertise in cloud-based SaaS platforms, APIs, and fraud detection technologies. You’ll develop advanced troubleshooting, cross-functional collaboration, and customer advocacy skills while contributing to process improvements and knowledge sharing. Working within SEON’s follow-the-sun model, you’ll gain exposure to global teams and real-world technical challenges that accelerate your career in technical support and customer success.

🎯 Requirements

• Strong written and verbal communication skills to effectively interact with customers and internal teams
• Experience supporting cloud-based, browser-based software and comfort working with APIs and technical integrations
• Solid troubleshooting and problem-solving skills, with familiarity in tools like Slack, Gmail, Postman, Jira, and service desk systems
• Flexibility to work the night shift schedule (Friday–Tuesday, 8:00 PM–4:00 AM CST) in Austin, TX
• SQL experience is a plus but not required

🏖️ Benefits

• Competitive compensation and benefits that reflect the responsibility and shift schedule
• Travel opportunities and global collaboration to see the impact of your work first-hand
• Growth and learning built into the role through real-world technical challenges and cross-functional exposure
• Supportive, inclusive culture with opportunities to contribute ideas and help train new team members
• Access to cutting-edge fraud prevention technology and direct collaboration with Product and Engineering teams

Skills & Technologies

Onsite

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SEON Technologies Ltd.

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About SEON Technologies Ltd.

SEON Technologies provides fraud prevention software for online businesses. Its platform combines device fingerprinting, IP and email analysis, behavioral biometrics, and real-time risk scoring to detect and block fraudulent transactions, account takeovers, and bonus abuse. The system integrates via API or SDKs into e-commerce, fintech, igaming, and BNPL workflows, enabling risk teams to automate decisions and investigate cases through a dashboard. Founded in Budapest in 2017, the company serves mid-market and enterprise clients globally.

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