Technical Solutions Manager

📋 Description

• • Nabla Bio is at the forefront of revolutionizing healthcare through advanced AI, and we are seeking a highly skilled and motivated Technical Solutions Manager to join our dynamic customer success team. This pivotal role is designed for an individual who thrives at the intersection of technology and client relations, acting as the primary technical liaison for our health system customers. You will be instrumental in ensuring the seamless integration, deployment, and ongoing optimization of Nabla's AI-powered clinical documentation assistant within complex healthcare IT environments.
• • As a Technical Solutions Manager, your core responsibility will be to lead the entire lifecycle of technical integrations for your assigned health system clients. This involves meticulously setting up critical components such as Single Sign-On (SSO) connections, configuring Electronic Health Record (EHR) integrations, and ensuring complete alignment with the unique IT infrastructure and security protocols of each health system. Your expertise will be crucial in establishing robust data exchange mechanisms, leveraging industry-standard protocols like FHIR, HL7, and OAuth2, to guarantee that Nabla operates efficiently and securely within the customer's existing ecosystem.
• • You will play a key role in facilitating the technical setup for Nabla's innovative audio application and managing data export processes for our clients. This includes developing and refining internal processes to streamline implementations, making the deployment phase as efficient and effective as possible. By collaborating closely with internal engineering and product teams, you will champion best practices in system performance, security, and overall stability, ensuring a consistently high-quality experience for our customers.
• • Beyond initial deployment, you will serve as the go-to integration and technical expert for the broader customer success team. This means proactively troubleshooting and resolving complex technical challenges that may arise post-deployment, providing critical support during pivotal customer lifecycle stages such as go-live events and system upgrades. Your ability to diagnose and address intricate issues will be vital in maintaining customer satisfaction and trust.
• • A significant aspect of this role involves deep customer-facing collaboration. You will be the primary technical counterpart for your clients, actively participating in key meetings with health system IT departments. Your role will be to provide clear, concise technical expertise, ensuring all parties are aligned on integration requirements and objectives. You will also contribute to shaping strategic improvements to the integration scope and setup, proactively identifying opportunities to enhance the customer's experience and maximize the value they derive from Nabla.
• • Building and nurturing strong relationships with internal stakeholders, including Product and Engineering teams, is paramount. This collaboration ensures that customer needs are effectively communicated, understood, and translated into technical solutions that are delivered with speed and precision. You will act as a crucial bridge, advocating for customer requirements while ensuring technical feasibility and alignment with Nabla's product roadmap.
• • Furthermore, you will be empowered to identify and champion opportunities for process improvement within the integration workflow. This includes advocating for the development of better tools, refining existing processes, and implementing new practices that demonstrably enhance the overall customer experience. Staying abreast of the latest advancements in EHR standards and APIs will be essential, allowing you to work collaboratively with the Engineering team to unlock new integration possibilities and enhance Nabla's capabilities.
• • The role also encompasses assisting in the creation and maintenance of comprehensive technical documentation. This documentation will serve as a vital resource for both internal teams and external customers, providing clear guidance and support throughout the integration and operational phases. Your contributions will directly impact the scalability and efficiency of Nabla's customer onboarding and support processes, ensuring that as we grow, our ability to deliver exceptional technical solutions grows with us.
• • This is an exciting opportunity to join a rapidly growing company backed by significant funding, making a tangible impact on the lives of clinicians and patients by improving the practice of medicine. You will be part of a mission-driven team dedicated to innovation and excellence in healthcare AI.