Technical Success-Director

📋 Description

• • The Technical Success Director serves as a dedicated technical steward and trusted advisor for high-value enterprise clients, combining deep account focus with adoption-driven outcomes to minimize technical friction, ensure platform stability, and drive measurable business value across the client lifecycle.
• • Day-to-day responsibilities include incident oversight and escalation, proactive platform health checks, technical adoption and solution optimization, change management guidance, roadmap alignment for expansion, and acting as a trusted technical advisor through education and strategic guidance beyond standard support.
• • Fair Isaac Corporation (FICO) is a leading global analytics software company helping businesses in 100+ countries make better decisions, with a culture rooted in ownership, customer delight, and mutual respect, offering a work-from-home opportunity within the United States.
• • In this role, you will develop expertise in enterprise SaaS platforms, strengthen cross-functional collaboration skills, influence product roadmap alignment, and grow as a strategic advisor to senior technical and executive stakeholders while contributing to impactful customer outcomes in credit scoring, fraud detection, and lending solutions.