Technical Success Manager I

New Relic, Inc.

Job Overview

Location

Delhi, India

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Success Manager I at New Relic, you will serve as a trusted technical advisor to enterprise customers in the Delhi/NCR region, bridging deep observability expertise with strategic business outcomes to drive retention, expansion, and long-term value realization.
• You will lead strategic customer engagements by managing the full lifecycle of complex enterprise accounts, ensuring alignment between New Relic’s consumption-based platform and customers’ evolving technical and financial goals.
• Day to day, you will build and maintain deep relationships with C-suite and technical stakeholders, acting as their primary advocate within New Relic while translating business objectives into technical success plans.
• You will partner with sales teams to identify and qualify expansion opportunities by aligning New Relic’s observability capabilities with customers’ key performance indicators and consumption trends.
• Proactively monitor account health, usage patterns, and consumption rates to detect early signs of churn or underutilization, then design and execute targeted intervention strategies to restore value and drive retention.
• Develop and execute high-impact pilot programs that demonstrate advanced observability use cases in infrastructure monitoring, APM, and cloud-native environments to showcase tangible ROI.
• Collaborate closely with cross-functional account teams, providing mentorship to junior members and contributing strategic insights to solve complex customer challenges.
• Leverage hands-on expertise in Java, .NET, and Go Lang, along with deep knowledge of AWS, Azure, GCP, CI/CD pipelines, and AIOps practices to troubleshoot issues and guide customers toward optimal configurations.
• Drive rapid onboarding velocity by ensuring customers achieve "First Value" within 30–35 days through structured adoption plans, technical enablement, and success milestone tracking.
• Apply value-based selling principles to link technical implementations directly to business outcomes such as reduced MTTR, improved system reliability, and cost optimization.
• Maintain rigorous Salesforce hygiene and opportunity tracking to support accurate forecasting, pipeline visibility, and seamless handoffs between teams.
• Travel within the Delhi/NCR region and occasionally beyond to engage with customers onsite, attend workshops, and strengthen relationships through face-to-face interaction.
• Work within New Relic’s flexible workforce model, choosing from office-based, remote, or hybrid arrangements to best support your productivity and work-life balance.
• Contribute to a culture of inclusion and belonging by bringing your authentic self to work, knowing your diverse background and perspective are valued as assets to the team and mission.

🎯 Requirements

• 8+ years of experience in a technical, customer-facing role such as Technical Account Manager, Solutions Architect, or Senior DevOps Engineer
• Expert-level proficiency in observability platforms with hands-on expertise in Infrastructure monitoring and Application Performance Monitoring (APM)
• Deep troubleshooting experience in enterprise languages including Java, .NET, and Go Lang
• Strong understanding of cloud environments (AWS, Azure, GCP) and modern DevOps practices including CI/CD and AIOps
• Proven ability to link technical activities to business and financial outcomes using value-based selling methodologies
• Exceptional communication and presentation skills, capable of engaging and influencing senior engineering and executive stakeholders
• Experience managing consumption-based business models and maintaining Salesforce (SFDC) hygiene for opportunity tracking
• Willingness to travel within Delhi/NCR and occasionally beyond as business needs require

🏖️ Benefits

• Flexible work model options including fully office-based, fully remote, or hybrid arrangements to support individual productivity and well-being
• Comprehensive health and wellness programs designed to support physical, mental, and financial health of employees and their families
• Generous paid time off, holidays, and parental leave policies that promote work-life balance and long-term career sustainability
• Ongoing learning and development opportunities, including access to technical certifications, leadership training, and internal mobility paths
• Inclusive and equitable workplace culture backed by New Relic’s commitment to diversity, equity, belonging, and fair chance hiring practices
• Export compliance support and guidance for roles requiring adherence to U.S. export controls, ensuring global employability and career growth

Skills & Technologies

Java

AWS

Azure

GCP

Remote

Degree Required

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New Relic, Inc.

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About New Relic, Inc.

New Relic, Inc. provides a cloud-based observability platform that unifies application performance monitoring, infrastructure monitoring, log management, error tracking, and digital experience insights. It ingests telemetry from servers, containers, mobile apps, and browsers, then correlates metrics, events, logs, and traces to help engineering and operations teams detect, triage, and resolve software issues faster. The company offers SaaS subscriptions, open-source agents, and programmable APIs, serving enterprises and DevOps-centric organizations worldwide since 2008.

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