Job Overview
Location
United States
Job Type
Full-time
Category
Customer Success
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • As a Technical Support Engineer at Crogl, you will serve as a Customer Success Engineer, playing a critical role in empowering high-performance security teams by ensuring seamless operation and continuous improvement of Crogl’s cutting-edge AI-driven security analytics platform.
- • Your day-to-day responsibilities include owning the customer support experience across ticketing, email, and Slack channels—triage, reproduce, and resolve technical issues; actively engaging in the Crogl practitioner community to answer questions and build relationships; diagnosing technical issues in hybrid, on-prem, and cloud environments by partnering with Engineering on root cause analysis and fix delivery; building and maintaining the knowledge base through runbooks, troubleshooting guides, and FAQs; and acting as the voice of the customer by aggregating support trends to inform Product and Engineering teams.
- • You will join a growing, innovative team at Crogl, a company at the forefront of revolutionizing security operations with fully autonomous AI, where self-starters committed to excellence thrive in a fast-paced, remote-first environment dedicated to improving the lives of security teams.
- • In this role, you will develop deep expertise in enterprise security infrastructure, strengthen your technical communication and problem-solving skills, contribute to product evolution through customer insights, and grow alongside a pioneering AI security team while building scalable support processes from the ground up.
🎯 Requirements
- • 3-5 years of experience in technical support, customer engineering, or a similar customer-facing technical role
- • Strong debugging and log-analysis skills with a track record of resolving complex technical issues across distributed systems
- • Familiarity with API and data integration concepts, including understanding of coding languages such as TypeScript, Go, or Python
- • Experience with applications deployed in secure customer networks involving cloud and data center infrastructure
- • Ability to communicate complex technical concepts clearly to both technical and non-technical audiences with empathy
- • Comfort working asynchronously in public forums like Slack and contributing to shared knowledge bases
🏖️ Benefits
- • Fully remote work opportunity within the United States
- • Chance to work at the forefront of AI-driven security operations innovation
- • Opportunity to shape and grow the Customer Success function from the ground up
- • Exposure to cutting-edge AI systems, machine learning models, and agentic frameworks
- • Collaborative, fast-paced environment with continuous integration and deployment practices
- • Inclusive workplace committed to equal employment opportunity (EEO)
Skills & Technologies
About Crogl Inc.
Crogl is a B2B SaaS platform that provides automated website monitoring, testing, and alerting for uptime, performance, and user-experience issues. It continuously crawls sites, simulates user journeys, and delivers real-time notifications via Slack, email, and webhooks so engineering and product teams can detect and fix problems before customers notice. The service supports synthetic monitoring, transaction checks, page-speed tracking, and detailed analytics dashboards to help organizations maintain reliable web applications and improve overall digital quality.
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