Technical Support Engineer

📋 Description

• • As a Technical Support Engineer at Twilio, you will resolve technical issues for customers, ensure timely responses to support tickets, and maintain high standards of customer satisfaction in a high-volume environment.
• • Day to day, you will troubleshoot and resolve technical issues via support tickets, manage ticket volumes to meet SLAs, escalate complex incidents, document interactions accurately, and collaborate cross-functionally to improve support processes.
• • Twilio is a remote-first company shaping the future of communications, empowering developers worldwide to build personalized customer experiences, with a strong culture of connection, global inclusion, and innovation.
• • In this role, you will grow your technical skills, tackle new challenges daily, directly impact customer experience and team efficiency, and develop expertise in API support, ticketing systems, and cross-functional collaboration within a global tech leader.