Job Overview
Location
Remote - Ireland
Job Type
Full-time
Category
Software Engineering
Date Posted
April 21, 2026
Full Job Description
đź“‹ Description
- • As a Technical Support Engineer at Twilio, you will resolve technical issues for customers, ensure timely responses to support tickets, and maintain high standards of customer satisfaction in a high-volume environment.
- • Day to day, you will troubleshoot and resolve technical issues via support tickets, manage ticket volumes to meet SLAs, escalate complex incidents, document interactions accurately, and collaborate cross-functionally to improve support processes.
- • Twilio is a remote-first company shaping the future of communications, empowering developers worldwide to build personalized customer experiences, with a strong culture of connection, global inclusion, and innovation.
- • In this role, you will grow your technical skills, tackle new challenges daily, directly impact customer experience and team efficiency, and develop expertise in API support, ticketing systems, and cross-functional collaboration within a global tech leader.
Skills & Technologies
About Twilio Inc.
Twilio Inc. provides cloud-based communications platforms that enable developers to integrate voice, messaging, video, email, and authentication into applications via APIs. Founded in 2008, the company offers programmable services for SMS, voice calls, WhatsApp, email, and IoT connectivity, serving enterprises, startups, and communication service providers globally. Twilio operates a pay-as-you-go model, allowing customers to scale usage without managing underlying telecom infrastructure. The company is headquartered in San Francisco, California, and trades on the New York Stock Exchange under the symbol TWLO.
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