Job Overview
Location
Home Office (Belfast)
Job Type
Full-time
Category
Software Engineering
Date Posted
July 2, 2026
Full Job Description
đź“‹ Description
- • Provide post-sale technical support to customers and partners for Delinea’s cloud-native Identity Security Platform.
- • Assess, document, and prioritize reported customer issues with accuracy and timeliness.
- • Formulate and communicate clear resolution plans to customers based on technical analysis and platform knowledge.
- • Gather required system logs, configuration details, and environment data to investigate reported incidents.
- • Reproduce customer-reported scenarios in test environments to isolate root causes of technical issues.
- • Deliver professional, detailed, and timely customer responses with documented corrective actions and follow-up steps.
- • Troubleshoot complex technical problems involving IT system administration, networking, and cybersecurity concepts.
- • Analyze and resolve issues related to cloud infrastructure, virtualization of machines and services, and network data transport.
- • Diagnose and assist with configuration and integration issues involving .NET applications and relational databases using SQL.
- • Maintain thorough and accurate case documentation in support ticketing systems to ensure knowledge sharing and compliance.
- • Collaborate with global engineering and product teams to escalate critical issues and provide feedback for product improvements.
- • Work within a dynamic, international team environment supporting customers across multiple time zones.
- • Communicate technical concepts clearly and professionally to customers with varying levels of technical expertise.
- • Demonstrate accountability, ownership, and transparency in all customer interactions and internal processes.
- • Maintain organized, methodical workflows with high attention to detail when managing multiple concurrent support cases.
- • Stay current with evolving identity security technologies, cloud platforms, and industry best practices.
- • Contribute to knowledge base articles and internal documentation to improve team efficiency and customer self-service.
- • Participate in on-call rotations and after-hours support as required to ensure 24/7 customer coverage.
- • Adhere to company policies regarding data privacy, security protocols, and customer confidentiality.
- • Engage in continuous learning to expand technical proficiency in identity management, access control, and AI-driven security systems.
- • Represent Delinea’s core values of Spirited, Trust, Respect, Ownership, Nimble, and Global in all customer and team interactions.
🎯 Requirements
- • 1-2 years of proven relevant professional experience as a technical support agent or its equivalent
- • In-depth knowledge and experience in IT and system administration
- • In-depth knowledge and experience in networking, data transport, and encryption
- • In-depth knowledge and experience in cloud infrastructure, machine/network/service virtualization
- • In-depth knowledge and experience in security concepts and methodologies
- • Proficiency in relational databases and SQL language
- • Proficiency with .NET applications
🏖️ Benefits
- • Competitive salaries
- • Meaningful bonus program
- • Healthcare insurance
- • Pension/retirement matching
- • Comprehensive life insurance
- • Employee assistance program
- • Time off plans
- • Paid company holidays
Skills & Technologies
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About Delinea Inc.
Delinea Inc. provides privileged access management software that secures identities, credentials, and secrets for enterprises. Its cloud-native platform unifies password vaulting, remote access, least-privilege elevation, secrets management for DevOps, and continuous monitoring. Designed to replace legacy PAM tools, the solutions enforce zero-trust principles, automate compliance reporting, and integrate with existing identity and security stacks. Customers span financial services, healthcare, government, and technology sectors seeking to reduce attack surfaces across hybrid and multi-cloud environments.
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