Job Overview
Location
Home Office (Philippines)
Job Type
Full-time
Category
Software Engineering
Date Posted
June 19, 2026
Full Job Description
đź“‹ Description
- • The Technical Support Engineer II role at Delinea Inc. is critical to ensuring customers receive world-class post-sale technical support for the company’s Identity Security Platform, directly contributing to customer satisfaction, security resilience, and operational continuity for global enterprises.
- • Day-to-day responsibilities include assessing and documenting customer-reported issues, investigating and reproducing case scenarios, formulating and communicating resolution plans, gathering necessary resources, and providing clear, professional responses while maintaining accurate records of corrective actions.
- • The role sits within Delinea’s Global Technical Support team, which supports a cloud-native, AI-powered platform that secures human and machine identities across cloud, traditional infrastructure, SaaS, and AI environments, serving large organizations worldwide.
- • In this role, you will deepen your expertise in IT, networking, cloud infrastructure, and cybersecurity concepts while developing advanced troubleshooting, communication, and documentation skills in a dynamic, international environment, with opportunities to grow into senior technical or specialist support positions.
🎯 Requirements
- • 1-2 years of proven relevant professional experience as a technical support agent or equivalent
- • In-depth knowledge and experience in IT and system administration, networking and data transport/encryption, cloud infrastructure, virtualization, and security concepts
- • Strong written and verbal English communication skills
- • Ability to troubleshoot technical issues and reproduce case scenarios
- • Proficiency in relational databases and SQL language is a bonus
- • Experience with .NET applications is a plus
🏖️ Benefits
- • Competitive salaries and meaningful bonus program
- • Healthcare insurance, pension/retirement matching, and comprehensive life insurance
- • Employee assistance program, time off plans, and paid company holidays
- • Culture of innovation, career progression, and commitment to core values (Spirited, Trust, Respect, Ownership, Nimble, Global)
- • Opportunity to work with a global team securing identities for the world’s largest organizations
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Delinea Inc.
Delinea Inc. provides privileged access management software that secures identities, credentials, and secrets for enterprises. Its cloud-native platform unifies password vaulting, remote access, least-privilege elevation, secrets management for DevOps, and continuous monitoring. Designed to replace legacy PAM tools, the solutions enforce zero-trust principles, automate compliance reporting, and integrate with existing identity and security stacks. Customers span financial services, healthcare, government, and technology sectors seeking to reduce attack surfaces across hybrid and multi-cloud environments.
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