Technical Support Engineer III

Delinea Inc.

Job Overview

Location

Home Office (Philippines)

Job Type

Full-time

Full Job Description

📋 Description

• Join our passionate, global team at Delinea and help us make the world a safer and more secure place.
• Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts and solve technical questions.
• This individual should have significant technical knowledge and understanding of IT, networking, and cyber security concepts, combined with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction.
• Provide post-sale technical support to customers and partners.
• Assess and document reported customer issues.
• Formulate and communicate resolution plans.
• Gather necessary information and resources.
• Investigate and reproduce case scenarios.
• Provide clear customer responses and document corrective actions.

🎯 Requirements

• 1-2 years of proven relevant professional experience as a technical support agent or its equivalent.
• In-depth knowledge and experience in at least some of the following: IT and System administration, Networking and data transport and encryption, Cloud infrastructure, Machine, network and services virtualization, Security concepts and methodologies, Relational databases and SQL language proficiency and .NET applications are a bonus.
• Strong written and verbal English communication skills.
• Ability to work diverse, international, customer and team environments.
• Able to communicate technical concepts at a professional level in multiple languages is a plus.
• Trustworthy, self-motivated, and reliable.
• Accountability, transparency, and ownership.
• Desire to work in a dynamic and challenging environment.
• Organized and methodological with great attention to detail.
• Prior or current security clearance - a plus.

🏖️ Benefits

• Competitive salaries.
• Meaningful bonus program.
• Excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.
• We take care of our employees.

Skills & Technologies

Onsite

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Delinea Inc.

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About Delinea Inc.

Delinea Inc. provides privileged access management software that secures identities, credentials, and secrets for enterprises. Its cloud-native platform unifies password vaulting, remote access, least-privilege elevation, secrets management for DevOps, and continuous monitoring. Designed to replace legacy PAM tools, the solutions enforce zero-trust principles, automate compliance reporting, and integrate with existing identity and security stacks. Customers span financial services, healthcare, government, and technology sectors seeking to reduce attack surfaces across hybrid and multi-cloud environments.

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