Technical Support Engineer (Remote/West Coast)

Tenable, Inc.

Job Overview

Location

US - Remote - Washington, US - Remote - Oregon , US - Remote - California

Job Type

Full-time

Full Job Description

📋 Description

• Provide technical support for Tenable’s vulnerability assessment and compliance auditing software, including Nessus and related products, to enterprise customers globally.
• Troubleshoot and resolve complex technical issues in customer environments using remote diagnostic techniques and lab-based reproduction of reported problems.
• Analyze vulnerability scan results, system audits, and log events to identify security risks and deliver clear, actionable guidance to customers.
• Collaborate with Sales, Customer Advocacy, Research & Development, and Operations teams to ensure seamless customer experiences and accurate issue escalation.
• Capture and channel customer feedback into Product Management and R&D to influence product improvements and feature development.
• Maintain in-depth knowledge of Tenable’s product suite, cybersecurity best practices, and emerging threats to provide accurate and timely support.
• Create and publish reusable knowledge base articles and solutions to empower customers and internal teams with self-service resources.
• Monitor and optimize personal performance metrics to consistently meet or exceed support targets and service level agreements.
• Work within a fast-paced environment managing multiple concurrent customer cases while maintaining high-quality resolution standards.
• Adapt to occasional weekend or holiday work schedules to support global customer needs and critical incident response.
• Demonstrate proficiency in networking protocols (TCP/IP), Linux/Unix, macOS, and Windows administration, including system configuration and patch deployment.
• Engage with AI and Large Language Models (LLMs) to enhance case resolution efficiency and improve customer experience through AI-driven tools.
• Contribute to a culture of belonging, respect, and excellence by partnering with talented professionals across the organization.
• Pursue opportunities for career advancement within Technical Support or other departments at Tenable based on performance and interest.

🎯 Requirements

• Bachelor’s degree in a technical field or equivalent professional experience
• 2+ years of professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
• Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments
• Must be based on or reside on the West Coast
• Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally
• Strong analytical and problem-solving skills with excellent written and verbal communication

🏖️ Benefits

• Medical, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Employee Stock Purchase Plan
• Flexible Spending Accounts and Employee Assistance Program (EAP)
• Paid time off (PTO) and company-paid holidays
• Education assistance and parental leave

Skills & Technologies

MySQL

Elasticsearch

AWS

Azure

Docker

Remote

Degree Required

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Tenable, Inc.

Visit Website

About Tenable, Inc.

Tenable, Inc. provides cybersecurity exposure management software that helps organizations identify, assess, and prioritize vulnerabilities across IT, cloud, and operational technology environments. Its Nessus vulnerability scanner and Tenable.io platform deliver continuous visibility into assets, misconfigurations, and threats, enabling risk-based remediation workflows. Founded in 2002, the company serves enterprises, government agencies, and managed security providers worldwide, integrating with SIEM, ticketing, and patch management systems to reduce cyber risk and compliance gaps.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.