Technical Support Specialist, Tier 1

Careerswift AI Inc.

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• You will support users through chat, email, and phone, troubleshoot common technical issues, and escalate more complex problems when needed.
• The role is ideal for someone who enjoys problem-solving and can explain technical information clearly.
• Handle first-line technical support requests
• Troubleshoot and resolve common technical issues
• Escalate complex issues with clear documentation
• Record solutions and update support documentation
• Meet established response and resolution targets
• Explain technical issues clearly to non-technical users

🎯 Requirements

• 1+ year of technical support experience
• Good troubleshooting and problem-solving skills
• Experience with a ticketing or support system
• Clear communication and customer-focused approach
• Comfortable working independently in a remote environment
• Reliable internet connection and suitable workspace
• Legally authorized to work in the United States

🏖️ Benefits

• $20–$27 per hour, depending on experience and qualifications.

Skills & Technologies

Remote

$20-27/hr

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Careerswift AI Inc.

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About Careerswift AI Inc.

Careerswift AI is an AI-powered talent acquisition platform designed to streamline and optimize the hiring process for businesses. It leverages artificial intelligence to automate tasks such as candidate sourcing, screening, interview scheduling, and communication. The platform aims to reduce time-to-hire, improve candidate experience, and enhance the quality of hires by providing intelligent insights and analytics to recruiters and hiring managers. Careerswift AI operates within the human resources technology (HR Tech) industry, offering a comprehensive solution for modern recruitment challenges.

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