Technicien appareils de ménage - région Fribourg (m/w/d)

📋 Description

• • As a Miele After-Sales Service Technician, you are more than just a repairer of our high-quality household appliances at the end customer's location; you are a key representative of our company, embodying our brand through your expertise and interpersonal skills.
• • Your primary responsibility will be to provide exceptional on-site service for Miele's premium range of household appliances, ensuring customer satisfaction and upholding the Miele standard of excellence.
• • You will be entrusted with the daily management of your work orders, efficiently downloading them onto your laptop and autonomously planning and executing your service calls within your designated region.
• • This role requires a proactive and independent approach, where you will be the primary point of contact for our valued customers, addressing their needs and concerns with professionalism and technical acumen.
• • As a Miele expert, you will competently answer customer inquiries regarding the operation, maintenance, and troubleshooting of our appliances, offering guidance and advice to enhance their user experience.
• • Beyond repairs, you will play a crucial role in customer retention and upselling by assessing customer needs and generating on-site offers for replacement appliances when appropriate, contributing directly to sales objectives.
• • You will be responsible for diagnosing and resolving a wide range of technical issues with Miele household appliances, ensuring that repairs are carried out efficiently, effectively, and to the highest quality standards.
• • This involves meticulous troubleshooting, accurate identification of faulty components, and precise execution of repair procedures, utilizing your technical knowledge and problem-solving abilities.
• • Maintaining a clean and organized work environment, both in your service vehicle and at the customer's premises, is essential to uphold Miele's professional image.
• • You will be expected to manage your inventory of spare parts, ensuring that you have the necessary components for common repairs and reporting any stock shortages.
• • Accurate and timely documentation of all service activities, including repairs performed, parts used, and customer interactions, is critical for service tracking and reporting.
• • You will actively contribute to the continuous improvement of Miele's service operations by providing feedback on product performance, common issues, and customer suggestions.
• • This role offers the opportunity to work with cutting-edge technology and premium products, requiring a commitment to ongoing learning and development to stay abreast of new Miele appliance models and service techniques.
• • You will be the face of Miele in the Fribourg region, building strong relationships with customers and fostering loyalty through reliable and high-quality service.
• • The ability to work independently, manage your time effectively, and prioritize tasks will be paramount to your success in this dynamic field service role.
• • You will be expected to adhere to all company policies and procedures, including safety regulations, to ensure a secure working environment for yourself and the customer.
• • This position demands a blend of technical proficiency, customer service excellence, and a strong sense of personal responsibility, making it an integral part of the Miele After-Sales Service team.
• • You will be empowered to make decisions on-site to resolve customer issues efficiently, demonstrating your expertise and commitment to customer satisfaction.
• • The role involves a significant amount of driving within the Fribourg region, requiring a responsible and safe driving approach.
• • You will be an ambassador for the Miele brand, ensuring that every customer interaction reflects the quality and reliability that Miele is known for.
• • This is a hands-on role that requires a practical and methodical approach to problem-solving, ensuring that appliances are returned to optimal working condition.
• • You will be an integral part of a team dedicated to providing unparalleled service and support to Miele customers, contributing to the company's reputation for excellence.
• • The opportunity to develop your skills and grow within a globally recognized brand like Miele is a significant aspect of this role.
• • You will be instrumental in ensuring that Miele appliances continue to perform at their best, providing convenience and satisfaction to our customers.
• • This role is ideal for an individual who thrives on technical challenges, enjoys direct customer interaction, and takes pride in delivering high-quality workmanship.
• • You will be responsible for ensuring that all service calls are completed within the allocated timeframes, demonstrating efficiency and effective time management.
• • The ability to communicate technical information clearly and concisely to customers, who may not have a technical background, is a key aspect of this position.
• • You will be expected to maintain a professional appearance and demeanor at all times while representing Miele.
• • This role offers a unique opportunity to be an expert in a specialized field, contributing directly to the success and reputation of a leading appliance manufacturer.