Technicien de service Professional - Région Lausanne/Fribourg/Bas-Valais (m/f/d)

📋 Description

• • Join Miele Professional, a division renowned for delivering high-end, reliable, and efficient equipment solutions to a diverse range of professional clients across Switzerland. We specialize in providing top-tier machinery for professional laundries and textile care, advanced dishwashing systems, and critical hygienic and medical preparation equipment. Our esteemed clientele includes prestigious hotels, discerning restaurants, care homes (EMS), hospitals, and other demanding businesses that rely on our unwavering commitment to impeccable service and product performance.
• • As a "Technicien de service Professional" (Professional Service Technician) for the Lausanne/Fribourg/Bas-Valais region, you will be the face of Miele Professional, ensuring our clients' operations run smoothly and efficiently through expert technical support. This role is pivotal in maintaining the high standards Miele is known for, directly impacting client satisfaction and operational continuity.
• • Your primary responsibility will be the commissioning, routine maintenance, and prompt repair of Miele Professional equipment directly at our clients' premises. This hands-on role requires a deep understanding of our product range and the ability to diagnose and resolve technical issues effectively in a live operational environment.
• • You will meticulously execute all service interventions, guided by electronic work orders, ensuring accuracy and efficiency in every task. This digital approach allows for streamlined workflow management and real-time updates, enabling you to focus on delivering exceptional service.
• • A significant part of your role involves providing expert technical advice and comprehensive support to our clients on-site. You will act as a trusted advisor, helping them optimize the use of their Miele equipment and understand its full capabilities.
• • Furthermore, you will be responsible for training and instructing end-users on the proper operation and basic maintenance of the equipment. Empowering our clients with knowledge ensures they can maximize the lifespan and performance of their Miele Professional solutions.
• • You will serve as the primary technical point of contact for all client inquiries, building strong relationships based on trust, expertise, and responsiveness. Your ability to communicate complex technical information clearly and concisely will be essential.
• • This position offers a high degree of autonomy. You will manage your schedule and service calls independently, empowered to make decisions that best serve our clients. This independence is backed by the robust support of a solid and experienced Miele organization, providing you with the resources and expertise needed to excel.
• • The role demands a proactive approach to problem-solving, identifying potential issues before they escalate and implementing preventative measures. Your dedication to maintaining the highest standards of service will be key to upholding Miele's reputation for quality and reliability.
• • You will be an integral part of a team dedicated to excellence, contributing to Miele Professional's success by ensuring our clients receive unparalleled service and support. Your work directly contributes to the seamless operation of businesses that depend on Miele's advanced technology.
• • This is an exciting opportunity for a technically skilled and customer-focused individual to grow their career with a globally recognized brand, offering a challenging yet rewarding experience in a dynamic service environment.