Technicien de services Professional - Région Genève/Lausanne (m/f/d)

📋 Description

• • Join Miele Professional, a division renowned for delivering high-end, reliable, and efficient equipment solutions tailored for demanding professional environments. We specialize in advanced systems for professional laundry and linen care, commercial dishwashing, and hygienic and medical preparation. Our clientele comprises discerning businesses such as hotels, restaurants, nursing homes, hospitals, and other enterprises that place a premium on impeccable service and operational excellence.
• • As a "Technicien de services Professional" (Professional Service Technician) for the Geneva/Lausanne region, you will be the face of Miele Professional, ensuring our clients receive unparalleled technical support and maintain the peak performance of their Miele equipment. This role is crucial to our commitment to customer satisfaction and operational continuity for our valued clients.
• • Your primary responsibility will be the commissioning, routine maintenance, and expert repair of Miele Professional equipment directly at client sites across the French-speaking Switzerland (Suisse romande). You will be entrusted with ensuring that our sophisticated machinery operates flawlessly, minimizing downtime and maximizing efficiency for businesses that rely on them.
• • You will meticulously execute service interventions based on electronic work orders, ensuring accuracy, timeliness, and adherence to Miele's high standards. This involves diagnosing technical issues, performing necessary repairs, and conducting preventative maintenance to avert future problems.
• • A significant aspect of your role will involve providing technical consultation and comprehensive support to our clients on-site. This includes explaining the functionality of the equipment, offering best practices for operation, and advising on optimal usage to enhance performance and longevity.
• • You will also be responsible for training and instructing end-users on the proper operation and basic maintenance of their Miele Professional equipment. Empowering clients with knowledge ensures they can utilize the equipment effectively and safely, contributing to their overall satisfaction.
• • You will serve as a trusted technical point of contact for all client inquiries, troubleshooting complex issues, and providing clear, concise solutions. Building strong, reliable relationships with clients is paramount, establishing you as their go-to expert for all Miele Professional technical matters.
• • This position offers a high degree of autonomy, allowing you to manage your schedule and service calls efficiently. However, you will not be alone; you will be supported by a robust and experienced Miele organization, providing you with the resources, technical back-up, and logistical support needed to excel in your role.
• • You will be instrumental in upholding Miele's reputation for quality and reliability by ensuring that every service interaction is professional, efficient, and resolves the client's needs effectively. Your work directly impacts the operational success of businesses that depend on Miele Professional solutions.
• • This role requires a proactive approach to problem-solving, a keen eye for detail, and the ability to work independently while remaining an integral part of a larger, supportive team. You will be empowered to make decisions and take ownership of your service territory, contributing directly to the company's success and client retention.
• • Embrace the opportunity to work with cutting-edge technology in a dynamic field, where each day presents new challenges and opportunities to apply your technical expertise and customer service skills. Your dedication to excellence will be recognized and valued within the Miele organization.
• • Contribute to the growth and reputation of Miele Professional by delivering exceptional service that fosters long-term client loyalty and satisfaction. Your commitment to quality and customer care will be the cornerstone of your success in this vital role.