Tecnico di assistenza Professional – Regione Ticino (m/f/d)

📋 Description

• • Join Miele Professional, a leading provider of high-end solutions for demanding industries, as a Professional Service Technician for the Ticino region (m/f/d).
• • Miele Professional is renowned for its high-performance and reliable equipment, catering to sectors such as professional laundry and textile care, professional dishwashing, and hygienic and medical preparation.
• • Our esteemed clientele includes hotels, restaurants, nursing homes, hospitals, and other discerning businesses that rely on impeccable service and cutting-edge technology.
• • As a Professional Service Technician, you will be the face of Miele Professional in the field, ensuring our clients' equipment operates at peak performance.
• • Your primary responsibility will be the commissioning, maintenance, and repair of Miele Professional equipment directly at our clients' premises within the Ticino region.
• • You will meticulously execute service interventions based on electronically transmitted work orders, ensuring timely and efficient problem resolution.
• • A crucial aspect of your role involves providing expert technical consultation and on-site support to our clients, helping them optimize the use of their Miele equipment.
• • You will also be responsible for training and instructing end-users on the proper operation and maintenance of the machinery, empowering them to achieve the best results.
• • This position requires you to act as a trusted point of contact for all technical inquiries, building strong relationships and fostering client loyalty.
• • You will operate autonomously, leveraging your technical expertise and problem-solving skills, while benefiting from the support of a robust and experienced organizational structure.
• • This role offers the opportunity to work with state-of-the-art technology and contribute to the seamless operation of businesses that depend on Miele's quality and reliability.
• • You will be instrumental in upholding Miele's reputation for excellence by delivering exceptional service and technical support.
• • The role demands a proactive approach to identifying potential issues and implementing preventative maintenance strategies to minimize downtime for our clients.
• • You will manage your schedule effectively, prioritizing tasks and ensuring all service commitments are met with professionalism and efficiency.
• • This is a field-based role, requiring you to be comfortable traveling to various client sites within the designated region.
• • You will be expected to maintain accurate records of all service calls, including diagnostics, repairs performed, and parts used, contributing to our comprehensive service database.
• • Collaboration with the internal support teams will be essential to share knowledge and resolve complex technical challenges.
• • The ability to adapt to different client environments and operational needs will be key to your success.
• • You will be an ambassador for the Miele brand, embodying our commitment to quality, innovation, and customer satisfaction.
• • This position is ideal for an individual who thrives in a hands-on environment and enjoys the challenge of diagnosing and resolving technical issues.
• • Your expertise will directly impact the operational efficiency and success of our diverse client base.
• • You will contribute to the long-term success of Miele Professional by ensuring the highest standards of service delivery and customer care.
• • The role involves working with a range of sophisticated equipment, requiring a keen eye for detail and a methodical approach to troubleshooting.
• • You will be empowered to make decisions on-site to ensure client satisfaction and equipment longevity.
• • This is a dynamic role that offers continuous learning opportunities as you encounter new challenges and technologies.
• • Your commitment to excellence will be recognized and valued within our supportive team environment.
• • You will play a vital part in maintaining Miele's position as a leader in professional appliances through outstanding technical service.
• • The ability to communicate technical information clearly and concisely to both technical and non-technical audiences is paramount.
• • You will be an integral part of a company that values its employees and invests in their professional development.
• • This role offers a unique opportunity to combine technical proficiency with excellent customer service skills in a rewarding career path.