Telesales Supervisor

📋 Description

• • As a Telesales Supervisor at Devoted Health, you will lead and develop a team of 15+ licensed telesales agents selling Medicare Advantage policies across multiple states, with your primary focus on live coaching, call shadowing, role-playing, and providing immediate feedback to drive sales and conversion while maintaining the highest standards of quality and compliance.
• • Your day-to-day responsibilities include managing remote and onsite teams across Eastern, Mountain, Pacific, and Hawaii time zones, delivering real-time training to balance high conversion with uncompromising compliance, achieving goals related to phone service levels, call quality, outbound contacts, sales, and appointments, and handling customer escalation calls with empathy and efficiency.
• • Devoted Health is a mission-driven healthcare company founded in 2017 that serves older Americans by combining compassion, health insurance, clinical care, service, and technology to deliver integrated healthcare solutions, treating members like family and fostering a diverse, vibrant workforce committed to healthcare equality.
• • In this role, you will use data-driven coaching to improve performance across enrollment cycles, identify training and process needs to enhance member and agent experience, deliver individual performance metrics for agent growth, and foster professional development to maintain peak team output during both peak and off-peak seasons, directly impacting sales performance and member satisfaction.