Job Overview
Location
India, Hyderabad
Job Type
Full-time
Category
HR & Recruiting
Date Posted
June 18, 2026
Full Job Description
đź“‹ Description
- • The Training Manager - Member Support role at Tide Platform Limited is critical to ensuring that Member Support teams in the UK and European markets are equipped with the knowledge, skills, and confidence to deliver exceptional support to SME members. This role directly impacts member experience and operational excellence by designing and delivering effective training programmes that align with business goals.
- • Day to day, the person will lead and develop the Member Support Training team, design and deliver engaging learning experiences, align training strategy with operational priorities, build relationships with stakeholders such as quality and complaint teams, own training performance metrics and reporting, and continuously improve training methodologies based on data and capability gap analysis.
- • Tide is a fast-growing fintech company transforming small business banking by offering business accounts and connected administrative solutions like invoicing and accounting. With over 2 million members globally, including 1.1 million in India, Tide operates across the UK, India, Germany, and France, and is recognised as a Great Place to Work and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026. The company has offices in Hyderabad, Gurugram, New Delhi, London, Sofia, Belgrade, Bucharest, Vilnius, Berlin, Paris, and Luxembourg.
- • In this role, the person can develop expertise in learning strategy, adult learning principles, and capability development; gain experience leading high-performing teams in a global fintech environment; strengthen stakeholder influence and data-driven decision-making skills; and contribute to measurable improvements in member support performance and satisfaction.
🎯 Requirements
- • Proven experience leading, coaching, and developing high-performing teams
- • Strong understanding of training design, adult learning principles, and capability development
- • Skilled at identifying performance gaps and implementing effective learning solutions
- • Comfortable with detailed data analysis to evaluate and drive performance and measure impact
- • Able to build relationships and influence stakeholders at all levels
- • Passion for building exceptional member outcomes
🏖️ Benefits
- • 25 days paid annual leave
- • 3 paid days off for volunteering or L&D activities
- • Personal L&D budget
- • Additional health & dental insurance
- • Mental wellbeing platform
- • Fully covered Multisports card
- • Food vouchers
- • Snacks, light food, and drinks in the office
- • WFH equipment allowance
- • Stock Options
Skills & Technologies
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About Tide Platform Limited
Tide Platform Limited is a UK-based financial technology company providing business banking services to small and medium-sized enterprises. It offers digital current accounts, expense cards, invoicing, accounting integrations, and credit products through a mobile-first platform. Operating under an e-money licence with banking services provided by ClearBank, Tide serves over 500,000 UK businesses. The company focuses on streamlining financial administration for entrepreneurs, freelancers, and growing companies through automated features and integrations with accounting software like Xero and FreeAgent.
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