Training & Onboarding Specialist (Marketing Tech)

📋 Description

• • The Training & Onboarding Specialist (Marketing Tech) role at Hangar Aviation Technologies, Inc. is pivotal in bridging the gap between advanced marketing technology and user adoption, ensuring enterprise clients can effectively leverage workflow automation platforms to drive measurable marketing outcomes. This role matters because it directly impacts customer success, retention, and expansion by transforming complex technical capabilities into actionable, repeatable processes that empower marketing teams to work smarter and faster.
• • Day-to-day responsibilities include delivering structured onboarding and training programs for enterprise clients, guiding them from initial platform login to proficient, independent use; leading interactive workshops and cohort-based learning sessions tailored to marketing teams’ skill levels and use cases; translating intricate technical workflows—such as CRM integrations, automation triggers, and data pipelines—into clear, jargon-free guidance accessible to non-technical marketing users; building, maintaining, and continuously refining enablement playbooks, quick-reference guides, and video tutorials that standardize best practices and support long-term adoption; and providing ongoing support for clients implementing HubSpot or similar platforms, specifically assisting with CRM workflow configuration, campaign automation setup, and performance reporting dashboards.
• • The team at Hangar Aviation Technologies operates as a fast-growing, remote-first tech company focused on connecting top talent with innovative employers in the marketing technology space. Despite the aviation-themed name, the company specializes in SaaS enablement and customer success solutions for global marketing teams, fostering a collaborative, learning-oriented culture where specialists are empowered to shape customer outcomes and internal processes alike.
• • In this role, the specialist will deepen their expertise in marketing automation ecosystems, particularly HubSpot and adjacent tools, while developing advanced skills in instructional design, change management, and technical communication. They will gain hands-on experience influencing enterprise adoption strategies, positioning themselves as a trusted advisor in marketing technology enablement—opening pathways to senior roles in customer success, product training, or marketing operations leadership within high-growth tech environments.