Transport Partner Operations Executive - France

📋 Description

• • Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast.
• • Back in 2009, our CEO Angus saw half-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans.
• • Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year.
• • Our TP Operations Executives play a vital role in supporting and managing our Transport Partners (TPs), the driving force on the supply side of our business. They act as a crucial link between AnyVan and our TP network, ensuring we attract, onboard, and retain high-performing partners who deliver exceptional service to our customers.
• • What you’ll be doing:
• • Recruitment and onboarding
• • Source and recruit new TPs in the French market.
• • Deliver training and support to help them succeed and meet AnyVan’s quality standards.
• • Support & Build Relationships
• • Be the friendly, reliable point of contact for our TPs – helping with questions about accounts, jobs, or how to use the platform.
• • Keep up-to-date lists of who’s available, where they’re based, and what jobs they can cover.
• • Build trust with both TPs and customers by solving problems quickly and keeping everyone informed.
• • Keep Things Running Smoothly
• • Assign jobs to the right TPs, negotiating rates so everyone’s happy.
• • Manage quotes and make proactive calls to secure the best deals for both TPs and AnyVan.
• • Keep an eye on TP performance – stepping in if there are issues like low feedback scores or compliance concerns.
• • Tackle compliance and service quality issues head-on to reduce cancellations and keep standards high.
• • Make sure all regular TP account management tasks are ticked off on time.
• • Be There for Customers
• • On the day of service, you’ll often be the first point of contact for our customers, answering questions, troubleshooting, and making sure they feel supported.
• • Work with both customers and TPs to make sure deadlines are met and any hiccups are quickly sorted out.
• • Keep customer records accurate and up to date.
• • Team up with other departments to make sure customers always get the best experience.
• • General Admin
• • Handle things like checking proof of delivery, invoicing, pricing updates, and charge management.
• • What you'll need to succeed:
• • A proven track record of achieving and exceeding goals in a fast-paced customer service or telesales role.
• • Strong communication and rapport-building skills, especially over the phone.
• • Excellent active listening skills and the ability to resolve issues effectively.
• • Resilience, positivity, and a proactive approach.
• • Exceptional organisation and attention to detail.
• • A strong bias for action, able to get things done quickly and effectively.
• • Resilience, drive, and a positive, can-do attitude.
• • A bias for action, with the ability to deliver results quickly and effectively.
• • Fluent in French and English – You’ll be working with French-speaking customers, but as English is our common business language, you’ll need to communicate fluently in both.
• • Location & Hours – Based in our Cape Town working flexible shift patterns in line with our French operating hours which will include working some weekends (Saturday's and Sunday's)
• • What We Offer:
• • Competitive Salary + commission
• • Generous Time Off - 20 days annual leave
• • Health & Wellbeing - ZAR1000 pr month towards cover with Momentum/Discovery
• • Future Ready - 5% you, 5% us
• • Easy Travel - Free parking or transport home after 7pm
• • Daily Perks - In-house barista coffee, free breakfast every day
• • Culture & Community - Weekly drinks, fun socials, and rewards that take you places (literally - last winners hit the Alps)
• • Career Growth - Join a disruptive technology leader and fast forward your career move
• • Our company values are:
• • Have fun, get it done
• • Progress over perfection
• • One team thinking big
• • YOU CAN FIND OUT MORE ABOUT OUR CULTURE HERE:
• • https://www.anyvan.com/careers
• • DE&I
• • We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.