Job Overview
Location
Foster City, CA (Hybrid) In office M,W,F
Job Type
Full-time
Category
Operations
Date Posted
April 11, 2026
Full Job Description
đź“‹ Description
- • As a Trust & Safety Specialist at Replit, you’ll own customer-facing workflows that handle sensitive and policy-driven interactions across the Support organization, including privacy requests, DMCA and intellectual property claims, law enforcement requests, and abuse appeals.
- • You’ll handle end-to-end customer interactions for sensitive cases, triage and respond to high-risk support tickets, build and maintain playbooks and SOPs, design scalable processes, identify trends to reduce risk, partner with Legal and Security teams to translate policies into actionable workflows, embed workflows into tooling and automation, define escalation paths, build reporting on key metrics, and support training for frontline teams.
- • You’ll work closely with Legal, Security, Support, and Operations teams to ensure trust and safety processes are deeply integrated into customer support, operating as both an operator and systems builder in a scaling environment.
- • You’ll develop expertise in handling legally sensitive customer interactions, building scalable compliance workflows, collaborating across legal and technical teams, and shaping platform integrity at a fast-growing tech company focused on democratizing software development.
🎯 Requirements
- • 4+ years of experience in customer support, trust & safety, support operations, or similar roles within a technology company.
- • Experience handling customer-facing workflows related to privacy, DMCA, law enforcement requests, abuse handling, or other policy-driven operations.
- • Strong judgment and decision-making skills when handling sensitive or ambiguous customer situations.
- • Experience translating policy or legal requirements into clear, repeatable processes or customer-facing guidance.
- • Strong written communication skills, with the ability to communicate clearly, empathetically, and precisely in high-stakes situations.
- • Experience building or improving SOPs, playbooks, or workflows in a support or operations environment.
🏖️ Benefits
- • Competitive Salary & Equity
- • 401(k) Program with a 4% match
- • Health, Dental, Vision and Life Insurance
- • Short Term and Long Term Disability
- • Paid Parental, Medical, Caregiver Leave
- • Commuter Benefits
- • Monthly Wellness Stipend
- • Autonomous Work Environment
- • In Office Set-Up Reimbursement
- • Flexible Time Off (FTO) + Holidays
- • Quarterly Team Gatherings
- • In Office Amenities
Skills & Technologies
About Replit, Inc.
Replit is an online, collaborative, integrated development environment (IDE) that allows users to write, run, and share code in numerous programming languages directly from their web browser. It provides a cloud-based platform, eliminating the need for local setup and dependencies. Replit supports real-time collaboration, enabling multiple users to code together simultaneously on the same project, making it ideal for educational purposes, team projects, and rapid prototyping. The platform offers a vast array of features including version control integration, package management, and deployment tools, democratizing software development for beginners and experienced programmers alike.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
15 days ago
