Job Overview
Location
Atlanta, GA
Job Type
Full-time
Category
DevOps
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Diagnose and resolve complex technical issues with drone systems, including airframe, connectivity, and radar systems, ensuring operational reliability in field deployments.
- • Review post-flight telemetry using diagnostic tools such as Foxglove and Grafana to monitor vehicle performance, identify anomalies, and inform engineering improvements.
- • Develop and maintain KPI dashboards that track drone system performance metrics and prioritize engineering escalations based on field data.
- • Update and optimize preventative maintenance and inspection schedules for drone fleets in collaboration with operations teams to reduce downtime and extend hardware lifespan.
- • Serve as the primary feedback conduit between field operations and core engineering teams, translating real-world hardware failures into actionable bug reports and design improvement recommendations.
- • Create and maintain comprehensive technical SOPs and troubleshooting guides to standardize support processes and scale team capabilities as the fleet expands.
- • Participate in hands-on hardware bring-up and QA testing of new drone airframes and docking infrastructure, applying industrial automation principles to ensure 24/7 autonomous reliability.
- • Conduct in-person inspections of the Atlanta-based drone fleet and shadow senior engineers during live telemetry monitoring sessions to build operational proficiency.
- • Independently triage and resolve Tier 2 technical escalations involving vehicle performance, radar systems, and docking reliability within 60 days of hire.
- • Define and implement new diagnostic views in monitoring dashboards to enhance real-time visibility into drone system health and “heartbeats.”
- • Own the Technical Support Playbook and SOPs for next-generation aircraft and docking systems, ensuring consistent deployment standards across global operations.
- • Establish predictive maintenance and inspection schedules based on analyzed failure modes and telemetry trends to proactively mitigate system risks.
- • Act as the Subject Matter Expert for battery management systems (BMS) and radar health, providing critical feedback to the hardware design team to influence future iterations.
- • Lead the bring-up process for new fleet deployments, ensuring all systems meet Flock’s rigorous QA and safety standards before going live.
- • Travel up to 25% of the time to client sites for on-site support, hardware validation, and field testing.
- • Achieve Level 1 internal certification on existing drone airframes, connectivity modules, and docking hardware within the first 30 days of employment.
- • Set up and gain proficiency in the company’s diagnostic data stack, including Foxglove, Grafana, and RF configuration workflows, within the first 30 days.
- • Collaborate cross-functionally with engineering, operations, and product teams to ensure seamless integration of field insights into product development cycles.
🎯 Requirements
- • Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, Robotics, or proven equivalent field experience.
- • 3+ years of hands-on experience troubleshooting and maintaining Unmanned Aerial Systems (UAS).
- • Experience with hardware diagnostic tools (e.g., multimeters, oscilloscopes) and digital telemetry platforms (e.g., Grafana, Foxglove).
- • Familiarity with GPS, LTE, and RF communication systems between UAS hardware and infrastructure.
- • Demonstrated ability to translate technical hardware failures into clear, actionable documentation and SOPs.
- • Excellent teamwork skills and proven ability to execute within a cross-functional, high-performance environment.
🏖️ Benefits
- • Starting salary of $100,000–$140,000 plus Flock stock options.
- • Fully-paid health benefits including Medical, Dental, and Vision, with an HSA match.
- • 12 weeks of 100% paid parental leave, with an additional 6–8 weeks of physical recovery time for birthing parents.
- • $150 monthly WFH stipend, $750 one-time home office stipend, and $250 annual productivity stipend.
- • Annual subscription to Headspace for mental health support.
- • $10,000 annual reimbursement for adoption, surrogacy, or fertility expenses through Maven.
Skills & Technologies
Grafana
Remote
$100k-140k
Degree Required
About Flock Safety Inc.
Flock Safety provides cloud-based automated license plate recognition and video analytics for law enforcement, private communities, and businesses. Its solar-powered cameras capture vehicle details, detect crimes such as theft and violent offenses, and generate evidence packages accessible via a web platform. The company emphasizes privacy controls, encrypted data handling, and configurable retention policies. Deployed across thousands of U.S. neighborhoods and agencies, the system integrates with existing public safety workflows to accelerate investigations, reduce response times, and improve crime clearance rates without adding patrol resources.
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