User Safety & Risk Operations Analyst, Global Response

OpenAI, Inc.

Job Overview

Location

Dublin, Ireland

Job Type

Full-time

Full Job Description

📋 Description

• Resolve complex trust and safety, usage policy, and compliance issues by directly engaging with customers and collaborating with account teams to ensure appropriate resolutions.
• Partner with Product, Engineering, Legal, Operations, and Vendor teams to design, implement, and scale operational processes, tooling, and automation strategies for content moderation and abuse detection.
• Build, launch, and scale human-in-the-loop systems for user reporting, content labeling, customer appeals, escalations, and other trust and safety workflows.
• Conduct risk evaluations and investigations by analyzing internal data, third-party sources, and documentation to identify emerging abuse trends and malicious behavior patterns.
• Analyze user behavior and platform data to generate actionable insights and establish feedback loops that inform improvements to trust and safety policies, detection systems, and product features.
• Serve as incident manager for high-complexity, high-visibility cases, acting as the central liaison between Product, Compliance, Legal, Operations, and customer-facing teams.
• Develop and deliver best-in-class training materials, playbooks, and workflows to equip internal teams with a deep technical understanding of trust and safety systems and user needs.
• Gain and maintain expert-level knowledge of OpenAI’s usage policies and content integrity issues across all products, and educate clients on policy application and enforcement.
• Apply judgment and policy expertise to evaluate sensitive cases involving potentially disturbing content, including material that is confidential, sexual, violent, or otherwise harmful.
• Drive operational scaling from zero to one by designing processes and systems that adapt to growing platform usage and evolving abuse vectors.
• Maintain a bias for action, manage multiple high-priority projects simultaneously, and ruthlessly prioritize tasks in a fast-paced, high-context-switching environment.
• Foster cross-functional relationships to improve team performance, align on goals, and ensure consistent enforcement of trust and safety standards across global user bases.
• Contribute to the development of automated detection systems and human review workflows by providing operational feedback grounded in real-world case experience.
• Operate with expansive ownership, taking initiative to acquire missing knowledge and skills to enhance team effectiveness and customer outcomes.
• Work in a hybrid model requiring three days per week in the Dublin, Ireland office, handling sensitive content with discretion and professionalism.

🎯 Requirements

• 5+ years of experience in trust and safety, detection/investigation of malicious behavior, compliance operations, or similar domains
• Proven ability to build and scale operational processes and systems from zero to one
• Demonstrated experience managing high-complexity, high-visibility cases and acting as a cross-functional nexus between teams
• Strong project and program management skills with ability to prioritize multiple concurrent initiatives
• Comfort with handling sensitive, disturbing, or confidential content
• Technical or data analysis skills are a plus

🏖️ Benefits

• Hybrid work model with 3 days per week in the Dublin, Ireland office
• Relocation assistance for new employees
• Opportunity to work at the forefront of AI safety and responsible deployment
• Exposure to cutting-edge AI systems and global user base

Skills & Technologies

Hybrid

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OpenAI, Inc.

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About OpenAI, Inc.

OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.

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