UX Researcher

📋 Description

• • As a UX Researcher at FundraiseUp Inc., you will play a critical role in shaping high-trust donation and fundraising experiences that empower nonprofits to grow their impact. Your work will directly influence product decisions by uncovering user needs, validating hypotheses, and translating insights into actionable recommendations across both donor-facing (B2C) and nonprofit-facing (B2B) contexts.
• • Day to day, you will take research initiatives from quarterly planning through end-to-end execution: writing methodologies, conducting interviews and usability tests, analyzing data, synthesizing findings, and presenting clear recommendations. You will collaborate closely with Sales, Customer Success, Support, Marketing, and Analytics teams to turn business questions into research initiatives, monitor product analytics for anomalies, and ensure user perspectives are embedded in product decisions.
• • You will join a distributed product team of 160+ professionals based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate with a focused, collaborative mindset where every voice is heard, engineering practices are strong, and a product-first mindset drives decision-making. FundraiseUp is trusted by global nonprofits like UNICEF and the Alzheimer’s Association, powering tens of millions in monthly donations through a platform praised for speed, accessibility, and conversion.
• • In this role, you will deepen your expertise in mixed-methods UX research, strengthen your ability to bridge qualitative insights with quantitative analytics, and become a trusted source of user knowledge across the organization. You will have the opportunity to shape research practices, mentor peers, and contribute to a culture of continuous learning and ethical, impact-driven design.