UX Researcher

📋 Description

• • As a UX Researcher at FundraiseUp Inc., you will play a critical role in shaping high-trust donation and fundraising experiences that empower nonprofits to grow their impact globally. Your work will directly influence product decisions by uncovering user needs across donor-facing (B2C) and nonprofit/org-facing (B2B) contexts, ensuring that research drives meaningful, evidence-based innovation.
• • Day to day, you will take research initiatives from quarterly planning through end-to-end execution: defining briefs, selecting appropriate methods (interviews, usability tests, surveys, etc.), managing logistics, conducting sessions, analyzing data, synthesizing insights, and presenting actionable recommendations. You will act as a cross-functional hub, gathering hypotheses from Sales, Customer Success, Support, Marketing, and Analytics, and turning them into testable research questions while staying closely aligned with product analytics to validate hypotheses and prioritize efforts.
• • You will join a distributed product team of 160+ professionals spanning Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite the team’s scale, FundraiseUp operates with a focused, collaborative culture where every voice is heard, engineering excellence is valued, and a strong product mindset guides decision-making. The company serves leading nonprofits like UNICEF and the Alzheimer’s Association, powering tens of millions in monthly donations through a globally accessible, innovation-driven platform.
• • In this role, you will deepen your expertise in mixed-methods UX research, strengthen your ability to bridge qualitative insights with quantitative analytics, and become a trusted source of new knowledge by maintaining a 'research radar' on market trends, competitor moves, and internal learnings. You will grow your influence by ensuring user needs are rigorously represented in product decisions—not just opinions—and by mentoring others through workshops and knowledge sharing, all while upholding the highest ethical and methodological standards.