UX Researcher

FundraiseUp Inc.

Job Overview

Location

Serbia - Remote

Job Type

Full-time

Full Job Description

📋 Description

• Join Fundraise Up as a UX Researcher, a pivotal role within our Product Research Team, dedicated to elevating the quality, speed, and strategic impact of research across our entire product suite. This position is instrumental in shaping high-trust donation and fundraising experiences that empower nonprofits to amplify their global impact.
• This role uniquely blends classic UX research methodologies with the dynamic demands of Product Discovery, exploring new markets, diverse segments, and untapped product opportunities. You will navigate both B2C and B2B landscapes, contributing to the enhancement of donor-facing experiences (B2C) and the optimization of nonprofit/organization-facing workflows (B2B).
• As a UX Researcher, you will be empowered to take full ownership of research initiatives, from their inception within the quarterly plan to their successful conclusion. This end-to-end process involves defining the research brief, meticulously crafting the methodology, executing the research, conducting thorough analysis, synthesizing findings, presenting actionable insights, and driving the implementation of recommendations.
• Your expertise will be crucial in selecting the most appropriate research methods for each unique challenge. Whether it's conducting in-depth interviews, performing usability tests, validating concepts through concept tests, deploying surveys, undertaking desk research, or executing competitive scans, your judgment will be guided by the level of uncertainty, overarching business objectives, and project timelines.
• You will be responsible for setting up and managing the logistical aspects of research studies. This includes securing access to necessary tools and data, coordinating participant scheduling and confirmations, managing session logistics, ensuring accurate note-taking, handling recordings, and maintaining comprehensive documentation, all with a high degree of autonomy.
• A key aspect of this role is acting as the central hub for cross-team collaboration. You will proactively gather hypotheses, context, and insights from various departments, including Sales, Customer Success, Support, Marketing, and Analytics. Your ability to translate this diverse input into well-defined, testable research questions will be paramount.
• You will maintain a close relationship with product analytics, actively monitoring dashboards and reports. Collaborating with data analysts, you will identify anomalies and user drop-offs, formulate hypotheses based on these observations, and prioritize research efforts to validate these hypotheses.
• Your output will be designed for immediate impact and usability. You will deliver clear, concise findings, well-reasoned decisions, identified trade-offs, potential risks, and actionable recommendations, all rigorously supported by compelling evidence such as direct user quotes, video clips, and relevant metrics.
• Maintaining an internal knowledge base is vital. You will regularly review existing research, past studies, and competitor insights to synthesize what is already known, ensuring that new research initiatives build upon existing knowledge and avoid redundancy.
• You will serve as the advocate for our users, ensuring their needs, behaviors, and constraints are consistently represented and prioritized in product development decisions, moving beyond subjective opinions to data-driven understanding.
• Fundraise Up is committed to fostering a culture of continuous learning and improvement. As a UX Researcher, you will contribute to this by staying abreast of the latest trends in user research, product discovery, and the broader fintech and nonprofit technology landscape. You will actively seek out and share new knowledge, methodologies, and best practices with the product team, ensuring we remain at the forefront of innovation.
• Your role will involve understanding the nuances of the nonprofit sector and the motivations of both donors and the organizations they support. This deep understanding will inform your research approach and ensure that the solutions we build are not only functional but also resonate deeply with our user base, ultimately driving greater impact for good.
• You will be instrumental in identifying and exploring new market opportunities and user segments. By conducting thorough research, you will provide the product team with the insights needed to make informed decisions about product expansion and strategic direction, helping Fundraise Up reach new heights of success.
• The ability to work effectively in a remote, distributed team environment is essential. You will leverage collaboration tools and communication strategies to ensure seamless teamwork and knowledge sharing across different time zones and locations.
• Fundraise Up is a fast-growing, dynamic company. This role offers the opportunity to make a significant impact on a product used by leading nonprofits worldwide, contributing directly to their ability to raise funds and achieve their missions.

🎯 Requirements

• Proven experience running research initiatives end-to-end with a high degree of ownership and autonomy.
• Strong methodological toolkit and excellent judgment, with the ability to select the most appropriate research method for a given question, considering business goals, timelines, and uncertainty, and clearly articulate the trade-offs involved.
• Demonstrated experience working across both B2C and B2B products and understanding diverse user audiences.
• Fluent in English, both written and spoken, as all participant interactions and internal presentations will be conducted in English.
• Ability to work effectively with product analytics, including reading dashboards, identifying anomalies and drop-offs, forming hypotheses, and validating them through research. Experience with tools like PostHog or Tableau is a plus.
• Proactive in collecting input from Sales, Customer Success, Support, Marketing, and Analytics teams, and translating this information into testable research questions.
• Commitment to maintaining a high bar for research quality, employing structured methodologies and adhering to ethical research practices.
• Proficiency in using recruiting platforms and independently managing all research logistics, including participant access, scheduling, confirmations, and tool setup.
• Experience leveraging AI tools to enhance operational efficiency and synthesis (e.g., for generating guides, processing notes, identifying themes, drafting survey questions, creating summaries) while retaining critical human judgment and methodological rigor.
• A solid understanding of core marketing terms and how they influence research design and insight interpretation, even if not a marketing professional.
• Ability to act as a source of new knowledge for the team by maintaining a "research radar" of internal learnings, market/competitor movements, and high-signal UX/product trends, sharing regular updates to keep the team informed and mitigate blind spots.
• Exceptional empathy and a genuine care for people, approaching participants with respect, sensitivity, and the highest ethical standards, particularly given that our users are nonprofits and donors dedicated to doing good.

🏖️ Benefits

• Generous annual leave allowance of 31 days.
• Comprehensive 100% paid telemedicine plan for your healthcare needs.
• Home Office Setup Assistance: Support for purchasing essential furniture and equipment (e.g., office chair, desk, monitor) to create an ergonomic and productive remote workspace.
• Opportunities for professional development through English learning courses.
• Access to relevant professional education and training to enhance your skills and career growth.
• Allowance for gym memberships or swimming pool access to support your physical well-being.
• Option to work from a co-working space if preferred.
• Fully remote working arrangement, offering flexibility and work-life balance.

Skills & Technologies

Design

Remote

Degree Required

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FundraiseUp Inc.

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About FundraiseUp Inc.

FundraiseUp provides a SaaS donation platform for nonprofits, charities, and NGOs. Its technology uses AI and behavioral data to personalize giving experiences, increase donor conversion, and reduce abandonment. Features include one-click payments, recurring giving, multilingual donation forms, and analytics dashboards. The platform integrates with CRMs like Salesforce and Blackbaud, supports Apple Pay, Google Pay, PayPal, ACH, and credit cards, and offers A/B testing and fraud protection. It serves organizations worldwide, helping them raise funds online without dedicated technical staff.

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