UX Researcher

FundraiseUp Inc.

Job Overview

Location

Turkey - Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a UX Researcher at FundraiseUp Inc., you will play a critical role in shaping high-trust donation and fundraising experiences that empower nonprofits to grow their impact globally. Your work will directly influence product decisions by uncovering user needs across both donor-facing (B2C) and nonprofit-facing (B2B) contexts, ensuring that research drives actionable insights and ethical, user-centered design.
• Day to day, you will take research initiatives from quarterly planning through end-to-end execution: writing methodologies, conducting interviews and usability tests, analyzing data, synthesizing findings, and presenting clear recommendations. You will collaborate closely with product, analytics, sales, marketing, and support teams to turn business questions into research hypotheses, manage participant logistics independently, and leverage AI tools to accelerate insight generation while maintaining rigorous standards.
• You will join a distributed product team of 160+ professionals spanning Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate with a focused, collaborative mindset where every voice is valued, engineering excellence is prioritized, and a strong product mindset guides decision-making. The team thrives on transparency, flat hierarchy, and a shared commitment to building meaningful technology for social good.
• In this role, you will deepen your expertise in mixed-methods research, strengthen your ability to bridge qualitative insights with quantitative analytics, and become a trusted source of user knowledge across the organization. You will have the opportunity to shape research practices, mentor peers, and contribute to a culture of continuous learning — all while working on a product that powers tens of millions of dollars in donations monthly for global nonprofits like UNICEF and the Alzheimer’s Association.

🎯 Requirements

• Proven experience running research end-to-end with high ownership, from intake brief to actionable outcomes.
• Strong methodological judgment: ability to select and justify the right research method (e.g., interviews, usability tests, surveys) based on business goals, timelines, and uncertainty levels.
• Fluency in English — all participant interactions, moderation, and presentations are conducted in English.
• Experience working across both B2C (donor-facing) and B2B (nonprofit/org-facing) product contexts and audiences.
• Ability to work with analytics tools (e.g., PostHog, Tableau) to monitor dashboards, spot anomalies, form hypotheses, and validate them via research.
• Practice of collecting and synthesizing input from Sales, Customer Success, Support, Marketing, and Analytics to generate testable research questions.

🏖️ Benefits

• 31 days of paid time off per year.
• 100% paid telemedicine plan for employees.
• Home Office Setup Assistance: financial support for purchasing ergonomic furniture (chair, desk, monitor) and equipment to create a productive remote workspace.
• Access to English learning courses and relevant professional education opportunities.
• Subsidies for gym or swimming pool access and co-working space usage.
• Fully remote working arrangement with flexibility to operate from Turkey.

Skills & Technologies

Design

Remote

Degree Required

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FundraiseUp Inc.

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About FundraiseUp Inc.

FundraiseUp provides a SaaS donation platform for nonprofits, charities, and NGOs. Its technology uses AI and behavioral data to personalize giving experiences, increase donor conversion, and reduce abandonment. Features include one-click payments, recurring giving, multilingual donation forms, and analytics dashboards. The platform integrates with CRMs like Salesforce and Blackbaud, supports Apple Pay, Google Pay, PayPal, ACH, and credit cards, and offers A/B testing and fraud protection. It serves organizations worldwide, helping them raise funds online without dedicated technical staff.

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