UX Researcher

📋 Description

• • As a UX Researcher at FundraiseUp Inc., you will play a critical role in shaping high-trust donation and fundraising experiences that empower nonprofits to grow their impact globally. Your work will directly influence product decisions by uncovering user needs across both donor-facing (B2C) and nonprofit-facing (B2B) contexts, ensuring that research drives meaningful, evidence-based innovation.
• • Day to day, you will take research initiatives from quarterly planning through full execution: defining briefs, selecting appropriate methodologies (interviews, usability tests, surveys, etc.), managing logistics, conducting sessions, analyzing data, synthesizing insights, and presenting actionable recommendations. You will act as a cross-functional hub, gathering hypotheses from Sales, Customer Success, Support, Marketing, and Analytics, and turning them into testable research questions while staying closely aligned with product analytics to validate assumptions and prioritize efforts.
• • You will join a distributed product team of 160+ professionals spanning Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate with the focus and agility of a small team—where every contribution matters, collaboration is thoughtful, and engineering rigor meets product mindset. FundraiseUp is trusted by global leaders like UNICEF and the Alzheimer’s Association, powering tens of millions in monthly donations through a platform praised for speed, accessibility, and conversion.
• • In this role, you will deepen your expertise in end-to-end research leadership, sharpen your ability to balance methodological rigor with business urgency, and become a trusted source of user insight across the organization. You’ll have the opportunity to influence product strategy, mentor peers in research craft, and work with cutting-edge tools—all while advocating for users who are doing meaningful good in the world.