UX Researcher

📋 Description

• • As a UX Researcher at FundraiseUp Inc., you will play a critical role in shaping high-trust donation and fundraising experiences that empower nonprofits to grow their impact globally. Your work will directly influence product decisions by uncovering user needs across donor-facing (B2C) and nonprofit-facing (B2B) contexts, ensuring that research drives actionable insights and ethical, user-centered design.
• • Day to day, you will take research initiatives from quarterly planning through end-to-end execution: defining briefs, selecting appropriate methodologies (interviews, usability tests, surveys, etc.), managing logistics, conducting research with participants, analyzing findings, synthesizing insights, and presenting clear recommendations with supporting evidence. You will collaborate closely with Sales, Customer Success, Support, Marketing, and Analytics teams to translate business hypotheses into testable research questions and stay aligned with product analytics to prioritize validation efforts.
• • You will join a distributed product team of 160+ professionals spanning Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our global scale, we operate with a focused, collaborative mindset where every voice is heard, engineering excellence is valued, and a strong product mindset guides decision-making. FundraiseUp is trusted by leading nonprofits like UNICEF and the Alzheimer’s Association, powering tens of millions in monthly donations through a platform recognized for innovation, accessibility, and performance.
• • In this role, you will deepen your expertise in mixed-methods UX research, strengthen your ability to bridge qualitative insights with quantitative analytics, and become a trusted source of new knowledge by maintaining a ‘research radar’ on market trends, competitor moves, and internal learnings. You will grow your influence in shaping product strategy, refine your stakeholder communication skills, and contribute to a culture of ethical, empathy-driven research that respects the dignity of users doing good in the world.