UX Researcher

📋 Description

• • Conduct qualitative UX research to understand how members manage money, navigate financial stress, and interact with Brigit’s products in their daily lives
• • Partner with Product Design, Product Management, Data, and Engineering teams to identify key research questions and guide product decisions based on user insights
• • Design and execute a variety of research methods including usability testing, moderated and unmoderated interviews, and longitudinal studies
• • Synthesize complex qualitative and quantitative data into clear, actionable insights that directly influence product strategy and design priorities
• • Communicate research findings through readouts, summaries, dashboards, and presentations tailored for both design and non-design audiences
• • Build and maintain a centralized research repository or insight library to ensure past learnings are accessible and reusable across teams
• • Advocate for a user-centered design culture by embedding empathy and evidence-based decision-making into the product development lifecycle
• • Identify opportunities to improve, standardize, and scale research processes, tools, and methodologies to increase team efficiency and impact
• • Collaborate with Marketing to understand member acquisition and retention behaviors through user research
• • Translate member pain points and behavioral patterns into product requirements that help users avoid fees, build credit, and manage cash flow effectively
• • Champion inclusive research practices that reflect the diversity of Brigit’s member base across income levels, backgrounds, and financial literacy
• • Ensure research outputs are practical, timely, and aligned with product roadmaps to drive measurable improvements in user experience and financial outcomes
• • Stay current with evolving UX research trends, tools, and ethical standards in financial technology and consumer behavior research
• • Support cross-functional initiatives by providing research input during sprint planning, product reviews, and design critiques
• • Document research protocols, participant recruitment strategies, and consent procedures in compliance with data privacy regulations
• • Proactively identify gaps in user understanding and propose new research initiatives to address unmet member needs
• • Serve as a trusted advisor to product teams by providing evidence-based recommendations that reduce assumptions and increase product success rates
• • Maintain a deep understanding of Brigit’s mission to help everyday Americans achieve financial stability through transparent, fair, and simple financial products