Veradigm Outcome Executive

📋 Description

• • Serve as Veradigm’s most senior client-facing individual contributor, managing a portfolio of enterprise ("BIG") healthcare accounts with full accountability for retention, expansion, and revenue growth.
• • Act as the primary strategic partner and day-to-day contact for C-suite and senior administrative decision-makers across assigned accounts, building trusted, long-term relationships through frequent on-site visits and quarterly business reviews (QBRs).
• • Develop and execute comprehensive annual account plans focused on client health, product optimization, and whitespace identification, aligned with client business priorities and healthcare industry dynamics.
• • Drive consistent quota attainment and measurable revenue outcomes by identifying expansion opportunities, progressing pipeline with sales leadership, and translating client financial and utilization data into actionable sales strategies.
• • Monitor key account health indicators and coordinate cross-functional responses with Consulting, Support, and Accounts Receivable teams to proactively resolve at-risk situations before they impact retention.
• • Maintain accurate and timely CRM records including opportunity data, account activity, forecast inputs, and client engagement history to ensure visibility and alignment across internal teams.
• • Represent the client voice internally by surfacing product feedback, escalating risks early, and partnering with Product and Service teams to influence roadmap and service improvements.
• • Demonstrate deep knowledge of EHR systems (including Veradigm Suite, EMR, Practice Management), revenue cycle operations, ambulatory workflows, and healthcare regulatory environments to credibly advise executive stakeholders.
• • Conduct competitive and whitespace analysis to expand Veradigm’s footprint within each account and uncover new use cases for Veradigm Follow My Health and Revenue Cycle Services (RCS).
• • Deliver high-quality QBRs in partnership with senior VOEs, ensuring alignment between client objectives and Veradigm’s solutions, with a focus on client satisfaction (NPS) and QBR completion rate.
• • Leverage business acumen to analyze client financial positions, connect Veradigm solutions to measurable clinical and operational outcomes, and articulate value beyond technology.
• • Navigate complex organizational structures and anticipate friction points to maintain trust and drive long-term partnership success across clinical, operational, and regulatory touchpoints.
• • Utilize CRM platforms (e.g., Salesforce) and standard business productivity tools to manage account activities, forecasting, and reporting with precision and timeliness.
• • Advocate for client needs in internal strategy and product discussions, ensuring client feedback directly informs Veradigm’s evolution as a trusted healthcare technology partner.