Vice President, Customer Success

LWolf, Inc.

Job Overview

Location

United States (Remote)

Job Type

Full-time

Full Job Description

📋 Description

• The Vice President of Customer Success is the executive leader responsible for building and scaling Lone Wolf Technologies customer value, retention, and growth engine.
• This role is responsible for transforming the Customer Success organization into a segmented, operationally rigorous, and AI-enabled function that drives customer adoption, supports renewals, improves retention, and delivers a consistent and scalable customer experience across the portfolio.
• This leader will redesign the Customer Success operating model to include dedicated Customer Success Managers (CSMs), pooled CSM engagement models, and AI-powered digital coverage for long-tail customers.
• The Vice President of Customer Success will also lead the implementation and operationalization of a Customer Success platform, establish lifecycle management plays, and strengthen cross-functional alignment across the post-sale customer journey.
• The ideal candidate is both a strategic executive and a hands-on operational leader with demonstrated success building scalable Customer Success organizations within complex SaaS environments.

🎯 Requirements

• Proven experience building and scaling Customer Success organizations in complex SaaS environments
• Strategic executive leadership with hands-on operational expertise
• Demonstrated success in driving customer adoption, retention, and growth through segmented, AI-enabled models

🏖️ Benefits

• Opportunity to lead and transform a Customer Success function at an executive level
• Ability to implement AI-powered digital coverage and operationalize a Customer Success platform
• Role based in the United States with remote work flexibility

Skills & Technologies

Remote

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LWolf, Inc.

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About LWolf, Inc.

LWolf, Inc. is a software company that develops and licenses supply-chain execution and warehouse management solutions. Its flagship platform, L-WMS, integrates order management, inventory tracking, labor planning and transportation execution for mid-market and enterprise distributors, 3PLs and retailers. Founded in 2005, the firm offers on-premise and cloud deployments, real-time RF/barcode data collection, and EDI/API connectivity to ERP and e-commerce systems. Services include implementation, configuration, training and 24/7 support from offices in North America and Europe. LWolf focuses on increasing fulfillment accuracy, reducing labor costs and providing scalable logistics technology without custom programming.

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