Job Overview
Location
Texas Remote Work, More...
Job Type
Full-time
Category
Software Engineering
Date Posted
June 6, 2026
Full Job Description
đź“‹ Description
- • Manage day-to-day customer contracts and relationships for Motorola Solutions’ video solutions, including Mobile Video and Vehicle Intelligence product lines.
- • Serve as the single point of contact for customers to ensure contract compliance, service delivery, and adherence to Service Level Agreements (SLAs).
- • Be accountable for executing service agreements, deploying field resources, reducing time to resolution, and managing escalation processes.
- • Maintain and clarify service scope per contractual obligations, ensuring customers understand their responsibilities for service deliverables.
- • Build trusted advisor relationships with customers by providing expert guidance on video solution deployment, quality processes, and operational best practices.
- • Deliver consistent, high-quality service by exceeding customer expectations and driving corrective actions to closure.
- • Coordinate and implement technical changes including new releases, customer requests, field change orders, and system reconfigurations.
- • Monitor and report on technical performance metrics and review open service requests within customer environments.
- • Ensure effective coordination between account teams and technical support resources to meet agreed-upon scope, deliverables, and outcomes.
- • Manage the full service contract renewal process, including inventory updates, Statements of Work (SOW) revisions, Customer Support Plans (CSP), and third-party vendor pricing adjustments.
- • Collaborate with the Motorola Program Manager to ensure seamless transition from project implementation to warranty support and ongoing service delivery.
- • Maintain awareness of complex service matters such as technical implementations, product quality issues, and related activities.
- • Ensure all operational documentation, including Customer Support Plans and Service Provider SOWs, remains current and accurate.
- • Stay current with evolving legal and regulatory requirements related to data security best practices.
- • Identify and pursue up-sell and cross-sell opportunities within existing customer accounts to drive services growth.
- • Utilize Google Suite and Microsoft business software tools to manage customer interactions, documentation, and reporting.
- • Work closely with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio Customer Service Managers, Onsite Servicers, and CMSO Support teams throughout the customer lifecycle.
- • Travel to customer sites more than 50% of the time to provide on-site technical expertise and support.
🎯 Requirements
- • High School diploma, Associates, or Bachelor’s degree in Business, Communication, Management, Technology, or 5+ years of Customer Service Management experience
- • Must be able to obtain a background clearance as required by government customers
- • Legal authorization to work in the U.S. indefinitely; no employer sponsorship available
- • 5+ years of experience in lifecycle sustainment account management or customer support/account management for Mobile Video, Vehicle Intelligence, or similar video solutions
- • Strong working knowledge of CMSO and Network Operations Center offerings and procedures
- • Proficiency in Google Suite and Microsoft business software
🏖️ Benefits
- • Incentive Bonus Plans
- • Medical, Dental, and Vision benefits
- • 401K with Company Match
- • 10 Paid Holidays and generous Paid Time Off packages
- • Employee Stock Purchase Plan
- • Paid Parental & Family Leave
Skills & Technologies
About Motorola Solutions, Inc.
Motorola Solutions, Inc. is a communications and analytics company headquartered in Chicago, Illinois. It designs, manufactures and services mission-critical two-way radios, body-worn and in-vehicle video systems, command-center software, managed and support services, and broadband LTE solutions for public safety, government, utilities, transportation and commercial customers worldwide. The company traces its origins to the original Motorola founded in 1928 and was spun off in 2011, focusing exclusively on public safety and professional communications after selling its mobile handset business. Its products are used by police, fire, emergency medical services, military and industrial workforces for secure, reliable real-time voice, data and video communications.
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