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VP Account Support - Europe

Corpay, Inc.

Job Overview

Location

UK Remote - Gift

Job Type

Full-time

Full Job Description

📋 Description

• The VP Account Support (Europe) is a senior operational leader responsible for overseeing all aspects of customer support, account servicing, and post-sale client engagement for the European region, ensuring high-quality service delivery, operational excellence, and consistent satisfaction of enterprise and mid-market clients.
• This role leads European-based account support teams—including account managers, support operations, client onboarding coordinators, and issue-resolution specialists—to ensure clients receive timely, accurate, and proactive support while developing scalable processes, strengthening internal controls, and driving continuous improvement across the support function.
• Day-to-day responsibilities include leading, mentoring, and developing European-based account support teams to create a culture of accountability, collaboration, and customer centricity; recruiting, training, and retaining top operational support talent with succession planning and skill development; defining clear KPIs, SLAs, and service frameworks to ensure consistent, high-quality support across the client lifecycle.
• Overseeing daily operations across account support functions to ensure efficient workflows, strong governance, and adherence to regulatory requirements; designing and implementing operational processes that improve quality, reduce risk, and enhance client satisfaction; partnering with Operations, Compliance, Product, and Technology to address systemic issues, implement corrective actions, and streamline support processes; driving standardisation of procedures, documentation, and reporting across the UK support organisation.
• Acting as an executive escalation point for high-priority accounts to ensure rapid resolution of complex or sensitive client issues; overseeing the execution of onboarding, ongoing servicing, renewals, and support for strategic accounts; ensuring support teams understand client needs, contractual obligations, and performance metrics to maintain service consistency; working with commercial teams to identify upsell, retention, and satisfaction risks and providing proactive support insights.
• Monitoring and reporting on operational performance, team productivity, client satisfaction, and service trends; managing SLA adherence, root cause analysis, and operational health reviews; leveraging data and reporting tools to drive continuous improvement and enhance visibility to leadership.
• Partnering with European and global stakeholders across Operations, Compliance, Legal, Technology, Sales, and Product to ensure seamless client experiences; collaborating with Product and Technology teams to drive enhancements to client-facing systems, portals, and tools used by support teams; representing the account support function in cross-functional planning, governance meetings, and strategic initiatives.
• Ensuring all UK support activities meet regulatory requirements, audit standards, and internal controls—particularly relevant in financial services or payments environments; leading risk management for the support function, including issue logs, incident reporting, and control improvements; maintaining readiness for internal and external audits with strong documentation practices.
• The role reports directly to the SVP Business and Account Development (Europe) and involves regular collaboration with wider SVS sales and operational teams globally, operating in a hybrid office environment with an assigned workspace in Leeds, UK, company-issued equipment, formal hands-on training, and a very collaborative multifunctional management team.
• The person in this role can achieve significant career progression opportunities, with potential to take on a wider role in the future, while contributing to a leading brand in a high-growth global business that values integrity, collaboration, innovation, execution, and people, and is committed to diversity, inclusion, equality, and belonging.

🎯 Requirements

• 10+ years of experience in account support, client services, operations, or service delivery within a B2B environment.
• 5+ years of leadership experience managing large or multi-layered support teams.
• Strong background in process-driven operations, service management, and customer support best practices.
• Experience working with UK and EU compliance frameworks (FCA guidelines, AML/KYC processes, data protection requirements, etc.).
• Ability to handle high-pressure escalations and complex client environments.
• Strong communication skills with the ability to work cross-functionally and influence senior stakeholders.

🏖️ Benefits

• Competitive salary (depending on experience)
• 25 days annual leave plus public holidays, plus a holiday buy back scheme
• Pension scheme
• Health and wellness programs
• Significant career progression opportunities, with potential to take on a wider role in the future
• Opportunity to join a leading brand in a high growth global business
• Fun culture with company-wide contests and prizes

Skills & Technologies

Remote

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Corpay, Inc.

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About Corpay, Inc.

Corpay, Inc. is a global corporate payments company that provides commercial payment solutions including accounts payable automation, virtual card programs, cross-border payments, and fleet and lodging expense management. Serving businesses of all sizes, it processes billions in payment volume annually through technology platforms that integrate with ERP and accounting systems to streamline workflows, enhance controls, and deliver working capital benefits.

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