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Job Overview
Location
Charlotte, NC
Job Type
Full-time
Category
Software Engineering
Date Posted
June 21, 2026
Full Job Description
đź“‹ Description
- • Lead a regional portfolio of health system partnerships, managing a team of Directors and senior Customer Success Executives to drive net revenue retention and expansion growth.
- • Serve as the executive point of contact for major health system clients, building trusted relationships with board-level sponsors, CNOs, CMIOs, COOs, and other senior stakeholders across multi-entity organizations.
- • Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows.
- • Collaborate cross-functionally with Product, Engineering, and Sales teams to incorporate customer feedback into product evolution and go-to-market strategy.
- • Define, track, and communicate client success metrics, with net revenue retention (NRR) as a primary indicator of customer health.
- • Guide change management strategies and influence adoption of AI tools across complex health system environments.
- • Build and codify best practices for onboarding, training, and workflow integration to establish a repeatable, scalable Customer Success model.
- • Own expansion sales within the regional portfolio by identifying and influencing upsell and cross-sell opportunities.
- • Represent Hippocratic AI at conferences, webinars, and industry forums to position the company as a trusted partner in healthcare AI innovation.
- • Support regional hiring strategy, mentor team members, and contribute to building a scalable and robust Customer Success organization.
- • Drive accountability, collaboration, and continuous improvement within the Customer Success team through coaching and leadership.
- • Ensure all client implementations meet credentialing requirements, including drug screening and proof of required vaccinations or immunizations as mandated by healthcare facilities.
- • Operate onsite five days per week at client sites in the Charlotte, NC region, with occasional travel to Hippocratic AI headquarters in Palo Alto, CA for strategic planning and team sessions.
🎯 Requirements
- • Bachelor’s degree from an accredited university
- • 10–15 years of experience in healthcare, including 7+ years in customer-facing leadership roles working with or within health systems
- • Proven ability to manage Directors and senior CS team members (manager of managers) and drive impact across large, matrixed provider organizations
- • Deep knowledge of clinical workflows, operational processes, and care delivery models (especially nursing or revenue cycle)
- • Experience leading cross-functional initiatives in a startup or high-growth technology environment
- • Demonstrated success in implementation excellence, change leadership, and delivering measurable results in healthcare innovation
🏖️ Benefits
- • Work with a team of physicians, AI pioneers, and researchers from institutions like Johns Hopkins, Stanford, and Google
- • Join a company backed by leading healthcare and AI investors including Avenir Growth, CapitalG, General Catalyst, a16z, and Kleiner Perkins
- • Be part of a $404M funded company with a $3.5B valuation building the world’s first healthcare-only, safety-focused LLM
- • Contribute to a mission-driven platform designed to transform patient outcomes at a global scale
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Hippocratic AI Inc.
Hippocratic AI develops safety-focused large language models specifically for healthcare. Its non-diagnostic generative AI handles patient-facing tasks such as chronic care check-ins, medication adherence calls, appointment scheduling, and post-discharge follow-up, operating under evidence-based clinical safeguards and regulatory-grade risk management. The company trains models on peer-reviewed literature, clinical guidelines, and simulated patient conversations, then validates them with licensed clinicians. Founded in 2022 and headquartered in Palo Alto, California, Hippocratic AI partners with health systems, payers, and digital health companies to reduce staffing shortages and improve access to care without compromising patient safety or privacy.
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