VP of Care Operations & Innovation

📋 Description

• • As the Vice President of Care Operations & Innovation at Chamber Cardio, Inc., you will be instrumental in shaping the very foundation of our patient care delivery. This pivotal role is responsible for building, leading, and scaling the operational core of how our members experience our innovative cardiology programs. You will be at the forefront of designing and implementing high-performing care teams, meticulously crafting workflows that enable proactive patient engagement through outbound calls, efficient handling of inbound support requests, and timely interventions to ensure optimal patient outcomes within a value-based cardiology model.
• • This is a deeply hands-on position where your strategic vision will translate directly into tangible operational excellence. You will be empowered to design the intricate workflows that govern patient interactions, recruit, train, and develop a world-class team of care professionals, implement cutting-edge enabling technologies, and relentlessly drive performance improvements. A key aspect of this role involves thoughtfully integrating AI tools and automation to significantly reduce administrative burdens. This strategic application of technology will empower our clinicians to operate at the top of their professional licenses, ensuring that patient care remains profoundly human-centered, clinically sound, and exceptionally effective.
• • For individuals who thrive in dynamic, evolving environments, possess a passion for building robust systems from the ground up ('zero to one'), and are driven to create a modern, scalable care model that harmoniously balances the critical elements of people and technology, this opportunity represents a unique and compelling career path. Your leadership will directly impact the quality and efficiency of care delivered to patients nationwide, contributing to Chamber Cardio's mission of transforming heart health at scale.
• • **Design Systems That Scale:** Your primary responsibility will be to architect and refine the operational infrastructure that supports our growing patient population. This includes developing comprehensive workflows for critical functions such as patient triage, seamless care coordination, effective transitions of care between different settings, patient education initiatives, and clear escalation pathways for complex cases. You will translate the nuanced requirements of payers and the specific terms of our contracts into repeatable, standardized operational processes and robust accountability structures that ensure compliance and drive performance.
• • To maintain visibility and control, you will be responsible for building and maintaining performance dashboards that provide real-time insights into key metrics. Furthermore, you will establish rigorous Quality Assurance (QA) programs to ensure adherence to best practices and develop sophisticated capacity planning models to anticipate and meet future demand. The establishment of Standard Operating Procedures (SOPs) and operating standards will be crucial to ensure consistency and scalability as we expand our reach nationally.
• • **Use Technology as a Force Multiplier:** A core tenet of our operational philosophy is to leverage technology to enhance efficiency and effectiveness. You will continuously seek opportunities to simplify existing processes before considering headcount increases, ensuring that our operational model is lean and agile. You will be instrumental in introducing and optimizing tools that significantly reduce manual work, thereby improving accuracy, consistency, and overall operational efficiency. A critical part of this role involves close partnership with our Product and Data teams to thoughtfully embed automation and AI into our workflows, ensuring these technologies are deployed safely, ethically, and appropriately.
• • It is paramount that any technology implemented serves to enhance, not replace, the critical clinical judgment and empathetic interaction provided by our care teams. Your focus will be on using technology to augment human capabilities, allowing for more personalized and effective patient care.
• • **Build & Lead Exceptional Care Teams:** You will be responsible for the end-to-end lifecycle of our patient-facing care teams. This includes the strategic recruitment of top talent, the development of comprehensive training programs, and the scaling of our teams to meet growing demand. You will lead nurses, care coordinators, and frontline leaders, empowering them to proactively engage patients and deliver exceptional care. Driving excellence in communication, meticulous documentation, and achieving value-based outcomes will be key performance indicators for your teams.
• • You will develop clear productivity standards, establish defined career paths to foster professional growth, and cultivate a strong, positive team culture. Ensuring that teams operate at the top of their professional licenses, maintaining high levels of engagement, and promoting long-term retention will be critical to our success. Your leadership will inspire and guide these teams to consistently deliver outstanding patient experiences and clinical results.
• • **Deliver Outcomes:** Ultimately, you will own the critical success metrics for our care operations. This includes meeting Service Level Agreements (SLAs), achieving quality targets, and managing cost-to-serve across all operational markets. Your efforts will directly contribute to improving patient engagement, enhancing clinical outcomes, and driving significant operational efficiencies. The goal is to build a scalable care model that achieves growth without a linear increase in headcount, demonstrating true operational innovation and efficiency.
• • **First 90 Days Focus:** In your initial three months, you will focus on standing up the core care teams with the appropriate structure, ensuring adequate capacity and leadership coverage for live operations. You will launch foundational operating standards for outreach, documentation, and quality assurance. You will activate initial live care programs, seamlessly integrated with Chamber’s platform, and implement early tooling and process improvements designed to reduce administrative burden and boost productivity. Finally, you will lead an executive-level performance readout, presenting key findings on engagement, capacity, and overall scalability readiness.