VP, Professional Services

Vanta, Inc.

Job Overview

Location

Remote U.S.

Job Type

Full-time

Full Job Description

📋 Description

• Build Vanta’s Professional Services function from the ground up, defining delivery methodology, service offerings, pricing models, and team structure to accelerate customer time-to-value across all segments.
• Design scalable, differentiated service packages tailored to enterprise customers (high-touch) and mid-market customers (scalable delivery), ensuring alignment with Vanta’s product roadmap and customer compliance journeys.
• Establish a repeatable, measurable service motion covering onboarding, implementation, and enablement across the entire customer lifecycle to drive consistent outcomes and retention.
• Launch innovative, product-aligned service offerings that enable customers to fully unlock the value of Vanta’s trust management platform at every stage of their security and compliance journey.
• Hire, develop, and lead a high-performing Professional Services team, creating career frameworks, onboarding programs, and ongoing enablement to build a world-class services organization.
• Serve as the executive escalation point for complex, strategic customer engagements, ensuring successful delivery and customer satisfaction at the highest levels.
• Own end-to-end Professional Services P&L, including revenue targets, margin goals, services bookings, SOW negotiation, change orders, and renewal management across all customer segments.
• Implement tools, dashboards, and QA processes to track, analyze, and continuously improve core Professional Services metrics such as onboarding time, customer satisfaction, and implementation success rates.
• Collaborate closely with Sales, Customer Success, Solutions, and Channel & Alliances teams to ensure seamless presales-to-post-sales handoffs and unified customer outcomes across direct and partner-led motions.
• Build and lead a strategic partner services program that bridges Vanta’s Professional Services function with resellers, service partners, distributors, and auditors.
• Develop partner-aligned service offerings and enablement resources to help ecosystem partners grow their own practices, deepen Vanta expertise, and deliver consistent, high-quality customer outcomes at scale.
• Design structured handoff processes that transition customers from Vanta-led engagements to partner-led engagements based on partner capabilities and customer needs.
• Ensure all professional services operations comply with data protection standards, safeguarding both Vanta and customer data in delivery processes.
• Actively leverage AI tools to enhance team productivity, delivery quality, and operational efficiency, demonstrating curiosity, responsible experimentation, and sound judgment in AI adoption.
• Translate compliance and security frameworks (e.g., SOC 2, ISO 27001, HIPAA) into actionable, customer-facing delivery strategies that align with business outcomes.
• Maintain familiarity with key platforms in the compliance and security ecosystem—including AWS, Okta, Azure/EntraID, GCP, and Jira—to guide service design and customer implementation.
• Champion a culture of operational excellence, data-driven decision-making, and continuous improvement across the Professional Services organization.

🎯 Requirements

• 10+ years in SaaS Professional Services or consulting, with 5+ years in a senior leadership role at a high-growth software and/or AI company
• Proven experience hiring, structuring, and developing Professional Services organizations from scratch
• Track record of owning and growing services revenue, including scoping, pricing, and managing SOWs, change orders, and renewals
• AI-forward mindset with hands-on experience using or building AI-enabled workflows in customer-facing or services contexts
• Strong operational skills in building processes, implementing tools, and leveraging data to drive decisions
• Familiarity with compliance and security frameworks such as SOC 2, ISO 27001, and HIPAA

🏖️ Benefits

• Industry-competitive salary and equity
• Comprehensive medical, dental, and vision coverage with 100% of employee-only premiums covered for most plans
• 16 weeks paid parental leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and cellphone stipend
• Matching 401(k) contribution with immediate vesting

Skills & Technologies

AWS

Azure

GCP

Remote

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Vanta, Inc.

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About Vanta, Inc.

Vanta is a San Francisco-based compliance automation platform that helps businesses obtain and maintain SOC 2, ISO 27001, HIPAA, GDPR and other security certifications. Its cloud service continuously monitors infrastructure, collects audit evidence, runs automated tests and produces auditor-ready reports, reducing the manual effort and cost of demonstrating security posture to customers and regulators. Founded in 2017, the company primarily serves high-growth SaaS startups and mid-market technology firms.

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