VP, Revenue Operations

Synergy Pet Group

Job Overview

Location

Hybrid | Lakewood, NJ Office

Job Type

Full-time

Full Job Description

📋 Description

• Lead the design, implementation, and optimization of Revenue Operations infrastructure across two high-growth businesses: Wishbone and Shepherd, each with distinct GTM motions, CRMs, and operational systems.
• Architect scalable operational frameworks that align Sales, Marketing, Customer Success, Partnerships, Finance, and Data teams around unified metrics, reporting standards, and growth priorities.
• Own CRM strategy and governance across two separate revenue ecosystems, evaluating and implementing opportunities to standardize lead flows, data integrity, and workflow automation.
• Build and maintain reliable forecasting models for multiple revenue streams, ensuring a single source of truth for pipeline, conversion, retention, expansion, and partner performance metrics.
• Develop and manage executive dashboards and operational reporting tools that improve trust, visibility, and decision-making across leadership teams.
• Partner with Marketing and Growth teams to optimize the full customer lifecycle—from lead generation through onboarding, retention, and expansion—ensuring alignment across acquisition, account management, and partner success workflows.
• Define and enforce consistent definitions for key revenue metrics including CAC, LTV, conversion rates, and revenue efficiency across all revenue-facing functions.
• Build, lead, and scale a high-performing Revenue Operations team, establishing operating cadences, accountability structures, and execution rigor.
• Create documentation, training programs, and enablement processes to support organizational scale and ensure consistent adoption of RevOps standards.
• Foster a culture of analytical thinking, continuous improvement, and data-driven execution across all revenue functions.
• Serve as a strategic advisor to executive leadership, translating operational insights into actionable strategies that drive revenue growth and efficiency.
• Navigate complex cross-functional dynamics between two businesses with overlapping stakeholders, leadership teams, and interconnected customer journeys.
• Identify and eliminate operational friction points in GTM workflows, improving speed, accuracy, and scalability of revenue processes.
• Ensure all revenue systems and processes are designed to support sustained annual growth exceeding 35%.
• Maintain deep alignment between financial planning, sales execution, and customer success outcomes to maximize revenue efficiency and predictability.

🎯 Requirements

• 5+ years in Revenue Operations, Sales Operations, GTM Operations, or related leadership roles
• Experience supporting high-growth SaaS, marketplace, or multi-business organizations
• Strong experience managing CRM ecosystems, reporting infrastructure, forecasting, and GTM processes
• Deep understanding of marketing, sales, customer success, and partnership funnels
• Proven ability to align multiple stakeholders across different business units and priorities
• Experience building scalable operational systems in fast-moving environments

🏖️ Benefits

• Opportunity to shape the future of pet healthcare through scalable revenue infrastructure
• Work at a company with over a decade of sustained 35%+ annual growth
• Impact millions of pets and veterinary practices nationwide through your operational leadership
• Join a culture committed to excellence, innovation, and employee impact

Skills & Technologies

Hybrid

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Synergy Pet Group

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About Synergy Pet Group

Synergy Pet Group is a veterinary services consolidator that acquires and partners with companion-animal practices across the United States. The company provides centralized administrative, marketing, purchasing, and technology support so veterinarians can focus on patient care while benefiting from shared resources and economies of scale. Established through private equity backing, it seeks to preserve clinic culture and clinical autonomy while improving operational efficiency and profitability.

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