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WFA Client Services Manager

Sedgwick Claims Management Services, Inc.

Job Overview

Location

Telecommuter OH

Job Type

Full-time

Full Job Description

📋 Description

• As a WFA Client Services Manager at Sedgwick Claims Management Services, Inc., you will manage accounts for multiple client service programs or single large national programs, ensuring client satisfaction and retention through effective relationship management and process consistency.
• Your day-to-day responsibilities include performing client renewals and preparing Client Service Instructions, coordinating pricing and location coding, preparing stewardship reports, managing client invoicing and accounts receivable follow-up, educating clients on loss data drivers, acting as the primary client contact to improve satisfaction, identifying cross-selling opportunities, and coordinating client contracts.
• You will join a team of 33,000 colleagues at Sedgwick, a company recognized as a Great Place to Work®, featured in Newsweek’s America’s Greatest Workplaces, and named a Fortune Best Workplace in Financial Services & Insurance, where you’ll experience a caring culture and work-life balance.
• In this role, you can develop leadership skills by supervising and mentoring colleagues, deepen expertise in workers compensation, liability, or disability claims management, and advance your career through pursuit of professional designations like CPCU, AIC, or ARM while contributing to meaningful work that supports during unexpected times of need.

🎯 Requirements

• Bachelor’s degree from an accredited college or university preferred
• Eight (8) years of related experience or equivalent combination, including three (3) years as an Account Representative OR five (5) years adjuster experience with one (1) year in a supervisory capacity
• Strong understanding of workers compensation, liability, and/or disability claims management
• Excellent oral and written communication, including presentation skills
• Ability to handle conflict and confront challenging issues in a fast-paced work environment
• Credit security clearance confirmed via background credit check

🏖️ Benefits

• Medical, dental, and vision insurance
• 401(k) with company matching
• Paid time off (PTO)
• Disability and life insurance
• Employee assistance program
• Flexible spending or health savings account options

Skills & Technologies

Onsite

Degree Required

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Sedgwick Claims Management Services, Inc.

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About Sedgwick Claims Management Services, Inc.

Sedgwick is a global provider of technology-enabled risk, benefits and integrated business solutions, primarily handling insurance claims, managed care, absence and disability, and productivity management for employers, carriers, and administrators. The company processes millions of claims annually across workers' compensation, property, casualty, disability, and other lines, leveraging analytics and digital platforms to improve outcomes, reduce costs, and enhance customer and employee experiences.

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