Job Overview
Location
Remote
Job Type
Full-time
Category
Product Management
Date Posted
June 13, 2026
Full Job Description
đź“‹ Description
- • Own the end-to-end onboarding journey for all new Revenue Specialists at Wisdom, ensuring a consistent, supportive, and high-quality experience from day one
- • Guide new hires through training on company policies, procedures, culture, and compliance standards specific to dental billing operations
- • Conduct one-on-one check-ins with Revenue Specialists to provide feedback, monitor progress, and assess engagement and satisfaction throughout onboarding
- • Train Revenue Specialists on multiple dental Practice Management Systems (PMS), building their confidence and competency before live client assignments
- • Design, update, and maintain visually clear and effective training materials using Canva to ensure content remains current and accessible
- • Identify skill gaps and knowledge deficiencies in new hires and create targeted assignments to address gaps before they begin working with dental offices
- • Track onboarding progress using administrative tools and ensure timely completion of all required milestones and checkpoints
- • Set up and configure new employees’ Google Workspace accounts including Chat, Drive, Calendar, and related tools
- • Assess work quality at key stages of onboarding to verify that Revenue Specialists meet Wisdom’s performance standards prior to going live
- • Collaborate with the Billing Operations Hiring & Onboarding Manager to align onboarding processes with hiring timelines and operational needs
- • Monitor onboarding outcomes including timelines, candidate feedback, and post-onboarding performance to identify areas for process improvement
- • Partner with broader operations and training teams to implement changes that enhance efficiency, clarity, and effectiveness of the onboarding program
- • Ensure all onboarding documentation and administrative tasks are accurately maintained and updated to support scalability and compliance
- • Serve as a primary point of contact for new Revenue Specialists during their onboarding period, fostering a sense of belonging and support
- • Use data from feedback and performance metrics to continuously refine training content, delivery methods, and evaluation criteria
🎯 Requirements
- • At least 2 years of remote dental billing experience with a strong understanding of dental billing procedures and regulations
- • Extensive working knowledge of multiple dental Practice Management Systems (PMS)
- • Strong technical proficiency with tools such as Canva for designing and updating training materials
- • Excellent interpersonal and communication skills, with a natural ability to coach, encourage, and develop others
- • Proven ability to work collaboratively with cross-functional teams
- • Strong organizational and problem-solving abilities with a keen attention to detail
🏖️ Benefits
- • Full-time, fully remote role with flexibility to work from anywhere in the US
- • Opportunity to shape and lead onboarding for a rapidly growing company backed by a $21M Series A round
- • Supportive, mission-driven culture focused on improving dental practice sustainability and team well-being
- • Access to modern collaboration tools including Google Workspace and Canva for professional development and content creation
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Wisdom Health Inc.
Wisdom Health offers at-home DNA testing for dogs and cats, enabling pet owners and veterinarians to identify breed ancestry, genetic health risks, and traits. The company processes samples via cheek swabs and delivers online reports with actionable insights for personalized care. Its products include Wisdom Panel and Optimal Selection, supported by a CLIA-certified laboratory, an extensive breed database, and ongoing research collaborations with academic and veterinary institutions.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Viatris Inc.
1 month ago
CO-OP Financial Services
1 month ago
Vynca
4 months ago