Working Student - Customer Success (f/m/d)

📋 Description

• • Join remberg GmbH, a dynamic and rapidly growing startup at the forefront of the Industrial AI revolution, and step into a pivotal role as a Working Student in Customer Success. This position is crucial for ensuring our industrial clients maximize the value derived from our intelligent asset platform, directly contributing to their ability to overcome critical challenges such as labor shortages, increasing asset complexity, and intense global competition. By empowering these companies with cutting-edge AI technologies, you will play an integral part in shaping the future of industrial operations and solidifying remberg's position as a category leader.
• • In this multifaceted role, your daily responsibilities will encompass a broad spectrum of customer-facing and operational activities. You will be the first point of contact for many customer inquiries, providing essential support by responding to incoming support tickets and ensuring our Help Center content remains accurate, comprehensive, and up-to-date, thereby empowering users with self-service solutions. You will also be instrumental in the smooth integration of new clients, assisting with crucial operational tasks such as form management, data imports, and various onboarding to-dos, ensuring a seamless transition onto the remberg platform. A significant aspect of your role will involve leveraging data to drive success; you will continuously develop and maintain our Amplitude dashboards, meticulously tracking key metrics and contributing valuable data-driven insights that inform strategic decisions across the entire Customer Success team. Furthermore, you will play a key role in client communication by supporting the team in the preparation of essential presentations for Quarterly Business Reviews (QBRs), engaging Academy sessions designed for customer education, and other critical internal and external formats, ensuring clear and impactful communication of value and progress. Your contributions will extend to proactive Customer Success Initiatives, where you will actively participate in efforts aimed at driving product adoption, identifying potential upselling opportunities that enhance customer value, and implementing strategies to proactively prevent churn, thereby fostering long-term client loyalty and success. In essence, you will act as the vital voice of the customer within remberg, diligently translating their evolving needs and feedback into actionable product requirements that shape the future development of our platform.
• • You will be joining a visionary team at remberg, a fast-growing startup based in Munich that is already making significant waves in the industrial sector. Founded in 2018 as a spin-off from TU Munich & CDTM, remberg is dedicated to revolutionizing the service, operation, and maintenance of industrial assets through advanced AI. Our innovative platform is trusted by over 100 prominent customers, including industry leaders like Kärcher, OSRAM, Liqui Moly, Edding, and Knuspr, who collectively manage over 1 million different types of assets. This widespread adoption underscores the tangible impact and transformative power of our solution in driving the digital transformation of the industry. You will be part of an environment supported by experienced founders of category-defining businesses such as Celonis, UiPath, Personio, and Forto, and backed by leading investors like Earlybird, Speedinvest, Oxx, Acton, and Fly Ventures, positioning remberg for significant growth and market leadership.
• • This role offers a unique opportunity for substantial professional growth and learning. You will gain hands-on experience in a high-growth tech startup environment, developing a deep understanding of customer success principles within the Industrial AI domain. You will hone your analytical and data interpretation skills through the management of Amplitude dashboards and contribute to data-driven decision-making processes. Furthermore, you will develop strong communication and presentation skills by supporting QBRs and Academy sessions, and gain valuable insights into product development by acting as the voice of the customer. This experience will provide a solid foundation for a future career in customer success, product management, or other business-oriented roles within the tech industry, offering a chance to learn from seasoned professionals and contribute meaningfully to a company poised for significant success.