Workplace Experience Specialist

Airwallex (UK) Limited

Job Overview

Location

AU - Sydney

Job Type

Full-time

Full Job Description

📋 Description

• In this Workplace Experience Specialist role, you will own the end to end experience of our Sydney office, ensuring it is safe, well run, and distinctly “Airwallex” for everyone who walks through the door.
• You will balance hands-on office operations with project work on space expansions, culture building events, and continuous improvement of how we use our workplace.
• Responsibilities include:
• Workspace Management: Ensure our Sydney facilities and offices are well maintained, safe, clean, and welcoming by partnering closely with building management, local Workplace colleagues, and in house IT.
• Project Management: Support office expansions, reconfigurations, and new space requirements, working with building management and cross functional teams (IT, People, Finance, business leaders) to outfit spaces in line with Airwallex’s workplace vibe.
• Community Engagement: Build, drive, and execute a calendar of social, wellbeing, educational, and Corporate Social Responsibility (CSR) events for the Sydney team, partnering with local social / culture committees, business leaders, and internal champions.
• Vendor Management: Maintain effective relationships with cleaning staff, building management, neighboring tenants, catering and events vendors, and other suppliers to ensure seamless day to day office operations.
• Budget & Invoice Management: Manage Sydney office related budgets for snacks, drinks, events, and space; work with Finance on purchase orders, invoice processing, and tracking spend against budget.
• Onboarding Support: Partner with People Operations, IT, and hiring managers so new joiners feel welcomed and integrated into our workplace community, including workspace readiness, welcome moments, and office orientation.
• Event & Hospitality Support: Support workplace events, including set up and pack down, coordinating logistics, and handling a variety of food and beverage items to deliver a high quality on site experience.
• Provide occasional support to other Airwallex offices on workplace projects, employee experience initiatives, and operational coordination as needed.
• We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
• MINIMUM QUALIFICATIONS:
• Hands-on experience in a people focused role such as workplace experience, office management, facilities, employee engagement, or hospitality / events management.
• Skilled in managing vendors to deliver on deadlines and stay within budget for office supplies, employee events, and space expansion or fit out initiatives.
• Proactive problem solver who spots issues early, seeks out opportunities to improve the workplace, and follows through to implementation.
• Passionate about bringing people together, serving as a cultural touchstone, and acting as the friendly, approachable face of the office.
• Naturally collaborative, with strong communication and stakeholder management skills; comfortable engaging and coordinating groups (including senior leaders) toward shared goals.
• Highly organised and detail oriented, able to juggle multiple priorities in a fast paced environment while maintaining a high standard of execution.
• PREFERRED QUALIFICATIONS:
• Experience supporting workplace expansions, relocations, and space reconfigurations across multiple sites or business units.
• Experience building and maintaining landlord/building management relationships, and coordinating multiple internal and external stakeholders (e.g., facilities, IT, vendors, contractors) to keep projects aligned and on track.
• Experience in a high growth technology, fintech, or startup environment where structures, spaces, and processes evolve quickly.
• Familiarity with workplace health, safety, and security practices for offices in Australia, and comfort partnering with building management on compliance.
• Strong comfort with workplace and collaboration tools (for example Google Workspace, Slack, Zoom / AV setups) and an interest in using data and feedback to continuously improve the workplace experience.
• We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions.
• If you have a disability or special need that requires accommodation, please let us know.

🎯 Requirements

• Hands-on experience in a people focused role such as workplace experience, office management, facilities, employee engagement, or hospitality / events management.
• Skilled in managing vendors to deliver on deadlines and stay within budget for office supplies, employee events, and space expansion or fit out initiatives.
• Proactive problem solver who spots issues early, seeks out opportunities to improve the workplace, and follows through to implementation.

🏖️ Benefits

• Opportunity to work with a global payments and financial platform company.
• Competitive salary and benefits package.
• Opportunity to work with a diverse and inclusive team.
• Professional development and growth opportunities.
• Flexible working arrangements.

Skills & Technologies

Onsite

Degree Required

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Airwallex (UK) Limited

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About Airwallex (UK) Limited

Airwallex is a global financial technology company providing cross-border payment and banking infrastructure for businesses. It offers multi-currency accounts, foreign exchange, card issuing, expense management, and embedded finance APIs. Founded in Melbourne in 2015, the company serves enterprises and SMEs across Asia-Pacific, Europe, and the Americas, operating under licenses in multiple jurisdictions and processing billions in annualized transaction volume.

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