Community Guide

📋 Description

• • The Community Guide role at Reema Health is a full-time, hybrid position based in Conway, South Carolina, focused on building genuine, positive relationships with members to improve their health and wellbeing through personalized, community-based care. This role is integral to Reema Health’s mission of transforming how healthcare and social care work together by meeting members where they are and addressing barriers rooted in complex social needs and chronic health conditions.
• • Day-to-day responsibilities include conducting outreach to engage members from diverse ethnic backgrounds with complex social needs and chronic health conditions, assessing member needs and support systems to create individualized care plans, establishing trusting relationships through active listening and empathy, coordinating referrals and appointment scheduling with behavioral health, primary care, and other providers, managing a caseload of 60–100 members, conducting in-person visits in homes, communities, hospitals, or treatment settings, utilizing phone, text, email, and face-to-face communication based on member preference, connecting members to community and health resources (including transportation and accompaniment), preparing members for program graduation with a focus on self-sufficiency, and maintaining accurate, timely documentation in the Reema App while complying with HIPAA and confidentiality standards.
• • The team operates within a mission-driven, fast-paced startup environment that values adaptability, collaboration, and innovation. Community Guides work independently and collaboratively, partner with Reemates across the company to share perspectives and learn from others, and are expected to embrace frequent change as an opportunity. The role reports to a Care Team Manager and requires comfort navigating ambiguity in a growing organization.
• • In this role, the Community Guide will develop expertise in trauma-informed care, social determinants of health, care coordination, and community resource navigation. They will strengthen skills in relationship-building, crisis planning, time management, multitasking, and documentation within a healthcare technology platform. The position offers meaningful impact by directly improving members’ access to care and wellbeing, while providing professional growth in a purpose-driven organization committed to equity and inclusion.