Job Overview
Location
Japan-Remote Location
Job Type
Full-time
Category
Product Management
Date Posted
June 14, 2026
Full Job Description
📋 Description
- • Perform field service operations for Agilent’s chemical analysis instruments, including ICP-MS and ICP-OES, at customer sites across Osaka and Fukuoka.
- • Install, commission, and provide operational training for Agilent instruments to ensure proper customer implementation and acceptance.
- • Conduct validation procedures, routine inspections, diagnostic troubleshooting, and repairs on analytical equipment to maintain optimal performance.
- • Deliver preventive maintenance services and advise customers on configuration best practices that impact instrument reliability and data accuracy.
- • Proactively identify and resolve potential equipment or software issues to prevent unplanned downtime and ensure continuous customer operations.
- • Provide on-site calibration services for high-volume customers as required.
- • Support sales efforts by qualifying leads and promoting Agilent’s service and support products.
- • Serve as a technical liaison between customers and internal Agilent teams including Support, Sales, Marketing, and R&D to resolve complex technical issues.
- • Deliver technical training sessions and workshops to customers and field engineers on instrument operation, maintenance, and best practices.
- • Maintain compliance with all customer and vendor credentialing requirements, including identification verification, safety certifications, and site access protocols.
- • Operate as a single-point technical resource for customers, ensuring high levels of satisfaction through responsive and expert service.
- • May work with third-party products integrated into customer systems and provide support for multi-vendor environments.
- • Travel to customer locations is required 100% of the time; role is not office-based.
- • Work standard day shifts with no fixed end date; position is full-time with ongoing responsibilities.
- • Collaborate with internal teams to escalate product issues and contribute feedback to R&D for continuous improvement.
- • Ensure all service activities align with Agilent’s quality and safety standards.
- • Maintain accurate documentation of service activities, parts used, and customer interactions.
🎯 Requirements
- • Bachelor’s degree or higher in Chemistry, Electrical Engineering, Mechanical Engineering, or related field
- • Valid standard driver’s license
- • Minimum 3 years of experience in field engineering or user-level operation of ICP-MS, ICP-OES, or similar analytical instruments
- • English proficiency equivalent to TOEIC 500 or higher (no resistance to using English in work)
🏖️ Benefits
- • Full-time employment with no fixed end date
- • 100% travel-based role with on-site customer engagement
- • Opportunity to work with leading-edge chemical analysis instrumentation
- • Access to internal technical training and professional development opportunities
- • Participation in Agilent’s global equal opportunity employment program
- • Compliance with local Japanese labor and safety regulations
Skills & Technologies
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About Agilent Technologies, Inc.
Agilent Technologies, Inc. is a global life-sciences and diagnostics company that designs and manufactures instruments, software, services, and consumables for laboratories. Its products enable chemical analysis, genomic and proteomic research, pharmaceutical development, and clinical diagnostics. Operating in three segments—Life Sciences & Applied Markets, Diagnostics & Genomics, and Agilent CrossLab—the company serves academic, government, biotechnology, and industrial customers, supporting advances in food safety, environmental monitoring, and precision medicine worldwide.
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