(Remote) Senior Manager, Operations

📋 Description

• • STC Health, a division of Harris, is seeking a Senior Manager, Operations who will lead our DevOps, Platform, and IT functions in support of public health immunization information systems (IIS) serving state health departments, federal agencies, and pharmacy partners.
• • This role carries a dual mandate: bring our legacy infrastructure up to current industry standards while it remains in production, and design the Operations support model for the modern platform we are building to eventually replace it.
• • Beyond this technical and architectural scope, the role also carries direct commercial accountability - managing the function's vendor and tooling contracts, partnering with the VP on contract negotiations, and serving as the primary cost authority that Sales relies on to price work accurately.
• • This remote role welcomes candidates anywhere in the US.
• • Salary: 140K - 160K
• • AI & Innovation Mindset: We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes.
• • What your impact will be:
• • Legacy System Remediation & Platform Transition
• • Team & Operational Leadership
• • Contract & Vendor Management
• • Cross-Functional Partnership
• • What Success Looks Like in the First Year
• • What we are looking for:
• • 7+ years of progressive experience in DevOps, Platform Engineering, or IT leadership, including 3+ years directly managing technical teams.
• • Direct experience modernizing or remediating legacy infrastructure while it remained in live production use, ideally including security/compliance hardening, observability improvements, and automation of previously manual processes.
• • Experience designing or standing up a support/operations model for a new platform - including staffing, tooling, and process design - rather than only inheriting an existing one.
• • Comfort operating two systems at once during a transition period, with the judgment to balance legacy stability against the pace of modern platform rollout.
• • Demonstrated experience owning or heavily contributing to vendor/tooling contract management and negotiations.
• • Experience building cost models or providing cost input that directly informed pricing or deal structuring - ideally in a SaaS or services environment with margin accountability.
• • Strong working knowledge of cloud infrastructure (AWS preferred), CI/CD, monitoring/observability, and IT service management tooling.
• • Experience in regulated, public-sector-adjacent, or healthcare/health-data environments is a strong plus.
• • Excellent communication skills, with the ability to influence peers in Sales and Finance who do not share a technical background.
• • What we can offer:
• • 3 weeks’ vacation and 5 personal days
• • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• • Employee stock ownership and RRSP/401k matching programs
• • Lifestyle rewards
• • Remote work and more!
• • About STC Health:
• • STChealth, founded in 1988, is dedicated to eradicating vaccine-preventable diseases through innovative technology and service solutions.
• • With over 36 years of experience, the company has developed the first Immunization Information System (IIS) and now supports more than a quarter of all vaccinations reported nationwide.
• • STChealth’s platform securely connects consumers, providers, and public health entities, facilitating real-time data exchange to enhance immunization rates and public health responses.
• • Recognized for its commitment to employee well-being, STChealth has received the 2024 Top Workplaces Industry Award and the American Heart Association’s Gold Recognition for promoting a healthy work culture.
• • The company values innovation, work-life flexibility, and a collaborative environment, making it an attractive workplace for professionals passionate about public health and technology.
• • Learn more at: stchealth.com
• • About Harris:
• • Harris is a leading provider of mission critical software to the public sector in North America.
• • As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals.
• • Our success has been realized through investments in our proprietary software and market expertise.
• • This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success.
• • Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.
• • #LI-remote