(US) Principal Program Manager

📋 Description

• • As a Principal Program Manager at PointClickCare, you will be at the forefront of driving significant enterprise transformation initiatives within our Strategic Delivery Office (SDO). This pivotal role involves acting as the primary client liaison, orchestrating the successful implementation of complex projects and program workstreams that are critical to our company's strategic objectives. You will be instrumental in shaping and executing multi-year transformation programs, ensuring they are meticulously aligned with our overarching transformation strategy and portfolio-level goals.
• • Your responsibilities will span the management of both standalone, high-impact projects and intricate workstreams that are integral components of larger, more expansive transformation programs. This dual focus demands a sophisticated understanding of program interdependencies and a proactive approach to risk management and mitigation.
• • Collaboration is the cornerstone of this role. You will work hand-in-hand with a diverse group of stakeholders, including Program Directors, key Business stakeholders, Organizational Change Management (OCM) partners, Product Owners (POs), and Enterprise Architecture teams. Building and nurturing strong, productive relationships across these functions will be essential for achieving seamless execution and delivering exceptional outcomes.
• • You will be responsible for defining project scope, objectives, and deliverables, ensuring they are clearly articulated and agreed upon by all parties. This includes developing comprehensive project plans, managing timelines, allocating resources effectively, and monitoring progress against key performance indicators (KPIs).
• • A critical aspect of your role will be to identify, assess, and manage project risks and issues. You will develop and implement strategies to mitigate potential roadblocks, ensuring that projects remain on track and within budget, while maintaining the highest standards of quality.
• • You will lead cross-functional teams, providing direction, motivation, and support to ensure the successful completion of project milestones. This involves fostering a collaborative and high-performance team environment, where innovation and problem-solving are encouraged.
• • As the primary client liaison, you will be responsible for managing client expectations, communicating project status updates regularly and transparently, and ensuring client satisfaction throughout the project lifecycle. Your ability to build trust and rapport with clients will be paramount.
• • You will play a key role in the continuous improvement of our program management methodologies and processes. By identifying lessons learned and best practices, you will contribute to the ongoing refinement of the SDO's operational efficiency and effectiveness.
• • This role requires a deep understanding of the healthcare technology landscape and the unique challenges and opportunities within the long-term and post-acute care sectors. You will leverage this knowledge to ensure that our transformation programs deliver tangible value and contribute to our mission of helping providers deliver exceptional care.
• • You will be empowered to harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, you will enhance collaboration, improve outcomes, and maximize the impact of our transformation efforts. This includes identifying opportunities to leverage AI for process optimization, data analysis, and enhanced stakeholder communication.
• • For remote roles, there will be an expectation of travel to our Mississauga and/or Salt Lake City offices for in-office events. These events may include onboarding, team-building activities, and semi-annual and annual team meetings. This travel is a requirement for remote positions to foster strong team cohesion and collaboration.
• • You will contribute to the strategic vision of PointClickCare by ensuring that the programs you manage are not only executed flawlessly but also contribute to the long-term growth and success of the company. This involves staying abreast of industry trends, competitive landscapes, and emerging technologies.
• • Your leadership will be crucial in navigating complex organizational dynamics and driving change effectively. You will be a key advocate for the SDO's initiatives, ensuring alignment and buy-in across the organization.
• • The Principal Program Manager will be a thought leader, bringing best-in-class program management practices to PointClickCare and mentoring other program managers within the organization.
• • You will be responsible for managing the financial aspects of your programs, including budget forecasting, tracking expenditures, and ensuring cost-effectiveness without compromising on quality or strategic objectives.
• • Ultimately, you will be accountable for the successful delivery of transformative programs that enhance our platform, improve client outcomes, and solidify PointClickCare's position as a leader in health tech.