[VO2 Canada] Clienteling solutions Product Owner

VO2 Group

Job Overview

Location

Montreal, California, Canada

Job Type

Full-time

Full Job Description

📋 Description

• As a Clienteling Solutions Product Owner at VO2 Group, you will be at the forefront of shaping and delivering innovative clienteling solutions that enhance customer experiences and drive business growth for our prestigious international clients.
• This pivotal role involves bridging the gap between business needs, technological capabilities, and user experience, ensuring that our clienteling products are not only functional but also strategically aligned with client objectives and market trends.
• You will be responsible for defining the product vision, strategy, and roadmap for our clienteling solutions, working closely with stakeholders across various departments, including sales, marketing, customer service, and technology teams.
• Your primary focus will be on understanding the intricacies of clienteling – the art and science of building and maintaining personalized relationships with customers – and translating these insights into actionable product requirements and features.
• This includes deeply understanding customer journeys, loyalty programs, personalized recommendations, and in-store/online engagement strategies.
• You will meticulously gather and prioritize product requirements, user stories, and use cases, ensuring they are clearly articulated and understood by the development teams.
• A key aspect of your role will be to manage the product backlog, making informed decisions about feature prioritization based on business value, technical feasibility, and strategic impact.
• You will collaborate closely with UX/UI designers to create intuitive and engaging user interfaces that support effective clienteling practices.
• Working hand-in-hand with engineering teams, you will guide the development process, answer questions, and ensure the timely delivery of high-quality, robust, and scalable clienteling solutions.
• You will conduct thorough testing and validation of new features and products, ensuring they meet the defined requirements and deliver the expected business outcomes.
• A significant part of your responsibility will involve market research and competitive analysis to identify emerging trends, opportunities, and potential threats within the clienteling space.
• You will stay abreast of the latest advancements in CRM, loyalty platforms, AI-driven personalization, and other relevant technologies that can enhance our clienteling offerings.
• You will act as the primary point of contact for product-related inquiries, providing clear communication and updates to internal teams and external clients.
• You will champion the product vision, evangelizing its benefits and driving adoption among users and stakeholders.
• This role requires a deep understanding of the retail and luxury goods sectors, where clienteling is a critical component of customer engagement and sales.
• You will be instrumental in defining key performance indicators (KPIs) for clienteling solutions and tracking their performance to measure success and identify areas for improvement.
• Your insights will directly influence the evolution of our clienteling product suite, ensuring it remains competitive and valuable in a rapidly changing market.
• You will contribute to the go-to-market strategy for new product releases, working with marketing and sales teams to ensure successful launches.
• The ideal candidate will possess a strong product management background, a passion for customer experience, and a proven ability to translate complex business needs into successful digital products.
• You will be a key player in VO2 Group's mission to deliver exceptional customer and corporate experiences through innovative business and tech solutions, leveraging our expertise in data and AI.
• This role offers a unique opportunity to make a significant impact on how leading brands interact with their customers, fostering loyalty and driving revenue through sophisticated clienteling strategies.
• You will be part of a dynamic, global team that values innovation, collaboration, and positive impact, contributing to VO2 Group's reputation as a leader in tech and digital consulting.
• Your work will directly support our commitment to "Responsible and Sustainable Tech," ensuring our solutions are not only effective but also ethically developed and deployed.
• You will have the opportunity to work with iconic international brands, contributing to their success from strategy and innovation through to large-scale execution.
• This position is ideal for a proactive and results-oriented individual who thrives in a fast-paced consulting environment and is eager to shape the future of customer engagement.
• You will be a crucial link in our multi-tech ecosystem, working with Salesforce and other leading platforms to deliver integrated and powerful clienteling solutions.
• Ultimately, you will be the voice of the customer and the product, ensuring that our clienteling solutions deliver tangible value and a superior customer experience.

🎯 Requirements

• Proven experience as a Product Owner or Product Manager, with a strong focus on clienteling, CRM, or customer experience solutions.
• Deep understanding of clienteling principles, customer journey mapping, loyalty programs, and personalized customer engagement strategies.
• Experience in gathering and prioritizing product requirements, writing user stories, and managing product backlogs.
• Familiarity with Agile development methodologies (Scrum, Kanban) and experience working with development teams.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to articulate complex ideas clearly and concisely.

🏖️ Benefits

• Opportunity to work with iconic international brands and shape their customer experience strategies.
• Be part of a leading independent tech and digital consulting firm with a global presence.
• Contribute to "Responsible and Sustainable Tech" initiatives.
• Competitive salary and benefits package.
• Professional development and growth opportunities within a dynamic consulting environment.

Skills & Technologies

Product Management

Onsite

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VO2 Group

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About VO2 Group

VO2 Group is a technology consultancy and digital services company that helps enterprises accelerate cloud adoption, modernize applications, and improve data and analytics capabilities. It offers end-to-end solutions spanning strategy, engineering, managed services, and talent augmentation across AWS, Azure, and Google Cloud. Founded in 2014 and headquartered in Montreal, the firm serves financial services, retail, and public-sector clients in North America and Europe, focusing on measurable outcomes, security, and operational excellence.

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